While scheduled-maintenance was being performed last night, the hypervisor s631.au.crucialx.net was powered-down gracefully along with the hypervisors scheduled for maintenance. The team on-hand immediately brought the server back online. All customer VPS's were back online in under 15 minutes. We sincerely apologise for the inconvenience caused by this.
Posted Aug 12, 2016 - 10:23 AEST
Resolved
This incident has been resolved.
Posted Aug 12, 2016 - 00:45 AEST
Monitoring
The VMs are now up and running. We will continue to monitor the server for next hour.
Posted Aug 11, 2016 - 23:31 AEST
Identified
We have identified the issue, the VMs are now starting up.
Posted Aug 11, 2016 - 23:23 AEST
Investigating
Be advised our internal monitoring has indicated that a VPS Hypervisor is down or unavailable. As a result your VPS service that resides on this node may not be accessible or connectable.
We are actively investigating and further updates will follow in the next 60 minutes.