cPanel Server Upgrade and Replacement - s392.au.crucialx.net
Incident Report for Crucial Hosting
Resolved
This incident has been resolved.
Posted Oct 21, 2016 - 11:01 AEDT
Update
All hosting accounts were migrated away from this server by 30th September 2016. Customers with externally hosted DNS or incorrect name-servers were contacted advising that changes were necessary when their migration was completed.

We have managed to restore DNS services for this server, however Web and Mail services are inoperable. As all accounts have been migrated to our new cloud reseller servers, there will only be an issue for domains which have not had the necessary DNS updates made. We strongly urge customers to make these changes as soon as possible to prevent any interruptions to services.

We will endeavour to maintain operational DNS services from s392.au.crucialx.net until 18:00 today. We are actively getting in touch with all customers who were previously on this server to ensure everything is in order.
Posted Oct 20, 2016 - 11:37 AEDT
Monitoring
We are continuing to monitor this server.
Posted Oct 20, 2016 - 10:00 AEDT
Identified
The host has become unresponsive and has been rebooted.
Posted Oct 20, 2016 - 09:59 AEDT
Investigating
Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Posted Oct 20, 2016 - 07:54 AEDT