We have not found any networking issues with the hypervisor. All customer VPS's are back online with connectivity confirmed. We are now closing this status event.
Posted Jan 10, 2016 - 15:29 AEDT
Update
The Hypervisor is up and servers are accessible, however we are investigating potential networking issues
Posted Jan 10, 2016 - 15:19 AEDT
Update
It appears to be a hardware fault which technicians are still diagnosing, one component has already been replaced to no avail.
Posted Jan 10, 2016 - 12:12 AEDT
Update
The issue is still being investigated by our System Admin and further updates will be posted soon.
Posted Jan 10, 2016 - 10:32 AEDT
Update
Our System Admins are still investigating on the issue and further updates will follow in the next 60 minutes.
Posted Jan 10, 2016 - 09:24 AEDT
Update
The server reboot did not work and our System admins are investigating further on it.
Posted Jan 10, 2016 - 08:19 AEDT
Identified
The server is being rebooted now.
Posted Jan 10, 2016 - 07:30 AEDT
Investigating
Be advised our internal monitoring has indicated that a VPS Hypervisor is down or unavailable. As a result your VPS service that resides on this node may not be accessible or connectable.
We are actively investigating and further updates will follow in the next 60 minutes.