Emergency maintenance was scheduled to replace a faulty DRAC.
Customer VM's were safely shut down prior to maintenance work. (02:00AM)
The HyperVisor was shut down and the DRAC was replaced with a replacement.
On booting the HyperVisor, the engineer noted that the system would not boot and displayed errors.
The HyperVisor was powered off again, and the DRAC was replaced with another spare.
The engineer determined that the cause of the issue was a faulty motherboard and proceeded to transplant necessary hardware components to a spare server.
The HyperVisor was powered on and hardware checks were run to confirm the replacement server was in optimal condition.
The HyperVisor was brought back online and customer VM's were booted.
All customer VM's confirmed online. (04:49AM)
We apologise for any inconvenience caused with the downtime lasting longer than originally anticipated. We are confident the hardware is now in an optimal condition and do not anticipate any further issues.
Posted Sep 15, 2017 - 14:26 AEST
Completed
Emergency maintenance was completed at 4:49AM.
Posted Sep 15, 2017 - 12:52 AEST
Update
All customer virtual machines are online. A full report of tonight's work is being compiled and will be posted shortly.
Posted Sep 15, 2017 - 04:49 AEST
Update
Customer virtual machines are being restarted. Further information will be available once all customers are back online.
Posted Sep 15, 2017 - 04:24 AEST
Update
Customer virtual machines are being shutdown now.
Posted Sep 15, 2017 - 02:00 AEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 14, 2017 - 22:00 AEST
Scheduled
This evening we will be conducting an emergency maintenance on the SSD VPS hypervisor xnsrv006.oa.apdcsy1.crucial.com.au
We have detected a faulty DRAC module in this server and to maintain the operational reliability, we will be replacing it tonight between 10pm and 4am.
During this time the virtual machines on the hypervisors will be shutdown and the hypervisor will be turned off to replace the faulty DRAC module.
We estimate your service may be offline/inaccessible for up to 1 hour during the maintenance window.
We apologize for the lack of advanced notice and expect this maintenance will ensure stability and reliability of the platform.