All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Website ? Operational
Crucial Control ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Technicians will be performing preventative maintenance on the following SSD VPS hypervisors:
xnsrv005.oa.apdcsy1.crucial.com.au
xnsrv007.oa.apdcsy1.crucial.com.au

During this the hypervisors will be rebooted one at a time. This is being done to improve stability and performance to the platform.

We estimate your service may be offline/inaccessible for up to 30 minutes.
Posted on Mar 20, 11:04 AEDT
Past Incidents
Mar 24, 2017

No incidents reported today.

Mar 23, 2017
Completed - The scheduled maintenance has been completed.
Mar 23, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 10:15 AEDT
Scheduled - Technicians will be performing important maintenance on part of the infrastructure that supports the Blaze Cloud Platform today. We do not expect any downtime for Blaze Cloud services hosted on this platform.
Mar 23, 10:03 AEDT
Resolved - The mysql check has completed successfully.
Mar 23, 11:45 AEDT
Update - We are currently running a mysql check against all databases on the server to ensure there are no further issues.
Mar 23, 10:50 AEDT
Monitoring - The server has completed booting and we are performing verification checks.
Mar 23, 10:42 AEDT
Identified - We have identified the issue and the server has been rebooted to resolve it.
Mar 23, 10:39 AEDT
Investigating - Be advised our internal monitoring has indicated that the mentioned Reseller Hosting server is currently down or unavailable.

This may be impacting access to your client's websites, email services, ftp services and the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Mar 23, 10:34 AEDT
Mar 22, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017
Completed - The scheduled maintenance has been completed.
Mar 19, 00:53 AEDT
Update - The server vmsh36.ha-node.net has booted, we are performing verification checks before closing the maintenance.
Mar 19, 00:40 AEDT
Update - The server vmsh36.ha-node.net is about to be rebooted.
Mar 19, 00:36 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:00 AEDT
Scheduled - Technicians will be rebooting the shared hosting server, vmsh36.ha-node.net, to resolve an issue causing backups to not run correctly.

During this maintenance window, the server will be rebooted. We estimate your service may be offline/inaccessible for approximately 10-15 minutes.
Mar 17, 15:28 AEDT
Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017
Resolved - The network issue has been resolved and the phone support system is now available.
Mar 10, 16:57 AEDT
Investigating - We are currently experiencing a network failure which is affecting our phone system.

We are working to resolve this issue.

We will provide an update when it has been resolved.
Mar 10, 16:48 AEDT