All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Operational
Virtual Server Platform   ? Operational
Web Hosting Services   ? Operational
Reseller Hosting Services   ? Operational
Website   ? Operational
Crucial Control   ? Operational
Help Centre   ? Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Resolved - This incident has been resolved.
Nov 17, 05:03 AEDT
Update - All VMs have been moved to different hypervisors and have been started successfully.
Nov 17, 05:03 AEDT
Monitoring - All VMs have been restarted and will now be hot migrated to another hypervisor.
Nov 17, 04:36 AEDT
Identified - We have identified the cause of the outage and rebooted the hypervisor. We are currently rebooting the VM's that were hosted on this hypervisor.
Nov 17, 04:34 AEDT
Investigating - Our monitoring has detected an outage on Blaze hypervisor xnsrv23.blaze.apdcsy1.crucial.com.au. Our systems administrators are currently cold migrating affected customer VMs away from the affected hypervisor.
Nov 17, 03:37 AEDT
Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - This incident has been resolved.
Nov 14, 19:57 AEDT
Monitoring - Affected customer VMs have been successfully migrated to other hypervisors. We are currently monitoring the situation to ensure all Blaze services are running normally.
Nov 14, 19:43 AEDT
Identified - Our monitoring has detected an outage on Blaze hypervisor xnsrv15.blaze.apdcsy1.crucial.com.au. Our systems administrators are currently cold migrating affected customer VMs away from the affected hypervisor.
Nov 14, 19:27 AEDT
Resolved - Our systems show that rs36-eqx3-syd.ha-node.net has fully recovered and have completed a database check to ensure integrity.
Nov 14, 19:55 AEDT
Monitoring - Our monitoring alerted us to a fault on the hypervisor hosting rs36-eqx3-syd.ha-node.net. Our systems administrators have migrated the reseller VM away from the faulty hypervisor and are currently monitoring the VM for recovery.
Nov 14, 19:25 AEDT
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Resolved - This incident has been resolved.
Nov 9, 13:08 AEDT
Monitoring - We have investigated and found an issue with the underlying hypervisor. The server has been rebooted and moved to a new hypervisor to resolve the issue.
Nov 9, 10:02 AEDT
Investigating - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Nov 9, 09:49 AEDT
Resolved - This incident has been resolved.
Nov 9, 13:08 AEDT
Monitoring - We have investigated and found an issue with the underlying hypervisor. The server has been rebooted and moved to a new hypervisor to resolve the issue.
Nov 9, 10:16 AEDT
Investigating - Be advised our internal monitoring has indicated that the mentioned Reseller Hosting server is currently down or unavailable.

This may be impacting access to your client's websites, email services, ftp services and the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Nov 9, 10:04 AEDT
Resolved - This incident has been resolved.
Nov 9, 13:08 AEDT
Monitoring - We have investigated and found an issue with the underlying hypervisor. The server has been rebooted and moved to a new hypervisor to resolve the issue.
Nov 9, 10:26 AEDT
Investigating - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Nov 9, 10:17 AEDT
Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.

Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.