In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 02:00 AEST
Scheduled - A software upgrade will take place to one of our border routers. No customer impact is expected due to the redundant nature of our network, therefore; this is a hazard notice only.

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Website ? Operational
Crucial Control ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network operating system software upgrades will be performed on parts of our distribution network. Due to the redundant nature of our network, no customer impact is expected.
Posted on Jul 24, 19:00 AEST
Past Incidents
Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Completed - The scheduled maintenance has been completed.
Jul 19, 02:37 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:00 AEST
Scheduled - A software upgrade will take place to one of our border routers. No customer impact is expected due to the redundant nature of our network, therefore; this is a hazard notice only.
Jul 12, 05:27 AEST
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - We can confirm that database verification has completed and there were no outstanding issues. The root cause of the outage has been identified and maintenance-work has been scheduled to ensure it does not happen again.
Jul 14, 17:45 AEST
Monitoring - Shared server sh16-eqx3-syd.ha-node.net and Reseller servers rs15-eqx3-syd.ha-node.net and rs33-eqx3-syd.ha-node.net are back online. File-system checks have completed and we are now verifying the integrity of databases. Services are operational while this is in progress and web-server performance may be slightly reduced until this has completed.
Jul 13, 16:29 AEST
Identified - We have restarted the affected Shared and Reseller servers on a new hypervisor and customers are expected to be online within the next 5-10 minutes.

We are continuing to investigate the cause of the outage.
Jul 13, 16:18 AEST
Investigating - We are currently investigating an outage affecting Shared server sh16-eqx3-syd.ha-node.net and Reseller servers rs15-eqx3-syd.ha-node.net and rs33-eqx3-syd.ha-node.net.

We will provide updates within the next 15 minutes.
Jul 13, 16:06 AEST
Resolved - We have identified the root cause of the outage to be a localised network switch issue. We have scheduled maintenance-work to mitigate the risk of this occurring again.
Jul 14, 17:43 AEST
Monitoring - All customer VPS's which were on the affected hypervisor have been migrated to operational hypervisors and are now online. We are continuing to investigate the cause of the outage.
Jul 13, 16:36 AEST
Update - We are restarting the affected VPS customers on a new hypervisor and all servers are expected to be online within the next 10-15 minutes.

We are continuing to investigate the cause of the outage.
Jul 13, 16:19 AEST
Investigating - We are currently investigating an outage affecting up to 15 Blaze VPS customers.

We will provide updates within the next 15 minutes.
Jul 13, 16:08 AEST
Jul 12, 2017

No incidents reported.