January 2017

[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Jan 16, 13:15-18:00 AEDT

December 2016

Reseller Hosting Server rs24 - MySQL Service Disruption
The problem has been identified and services have been restored.
Dec 21, 05:07-05:23 AEDT
[Scheduled] Phone system maintenance
The scheduled maintenance has been completed.
Dec 20, 23:30 - Dec 21, 04:15 AEDT
[Scheduled] [Scheduled] Network Maintenance - Shared & Reseller Hosting
The scheduled maintenance has been completed.
Dec 20, 23:00 - Dec 21, 02:00 AEDT
Phone Support (1300 884 839) Interruption
We have confirmation from our upstream provider that this issue has now been resolved.
Dec 20, 13:23-15:41 AEDT
Phone Support (1300 884 839) Interruption
We have confirmation from our upstream provider that this issue has now been resolved.
Dec 20, 10:00-12:31 AEDT
Crucial Control Inaccessible - control.crucial.com.au
Corrective maintenance has been performed to ensure the ongoing stability of this system.
Dec 5, 16:18-18:44 AEDT

November 2016

Reseller Hosting Server s580.au.crucialx.net - Intermittent High Load
This issue has been resolved.
Nov 25, 12:58-13:43 AEDT
VPS Hypervisor Down - s606.au.crucialx.net
We have monitored this server closely overnight and we will now close this incident.
Nov 22, 16:33 - Nov 23, 08:59 AEDT
VPS Hypervisor Interuption - xnsrv037.oa.apdcsy1.crucial.com.au
This incident has been resolved.
Nov 16, 21:11-23:18 AEDT
Reseller Hosting Mysql Down - rs16-eqx3-syd.ha-node.net
This incident has been resolved.
Nov 16, 12:36-14:08 AEDT
[Scheduled] Phone system maintenance
The scheduled maintenance has been completed.
Nov 15, 23:30 - Nov 16, 01:33 AEDT
Shared Hosting MySQLd Down - sh14-eqx3-syd
MySQL has now restarted. We are performing integrity checks on all databases to ensure consistency.
Nov 15, 14:48-14:56 AEDT
Shared Hosting Server Down - s263.au.crucialx.net
The checks were completed and the server is confirmed operational.
Nov 14, 08:28-14:23 AEDT
[Scheduled] Emergency Maintenance - Shared Hosting Platform sh9-eqx3-syd.ha-node.net
The maintenance has now been completed and services are now online.
Nov 10, 23:01-23:35 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform memory upgrade
FSCK check on sh10-eqx3-syd.ha-node.net has completed and the service now up and running.
Nov 9, 00:28-01:21 AEDT
[Scheduled] [Hazard] Phone system maintenance
The scheduled maintenance has been completed.
Nov 8, 23:30 - Nov 9, 00:54 AEDT
[Scheduled] Emergency Maintenance - Cloud Control Panel Inaccessible - cloud.crucial.com.au
The scheduled maintenance has been completed.
Nov 8, 15:56-16:14 AEDT

October 2016

Network Issues - Crucial Control Panel and Help Centre
This incident has been resolved.
Oct 24, 10:50-14:34 AEDT
Reseller Hosting Server Down - s357.au.crucialx.net
s357 was rebooted and has now resumed operation. MySQL integrity checks are being run as a precaution.
Oct 23, 05:15-05:23 AEDT
cPanel Server Upgrade and Replacement - s392.au.crucialx.net
This incident has been resolved.
Oct 20, 07:54 - Oct 21, 11:01 AEDT
cPanel Hosting Server Down - s392.au.crucialx.net
The server has now booted successfully and database integrity checks are being run as a precaution.
Oct 20, 02:46-03:22 AEDT
s580.au.crucialx.net
MySQL had been successfully started. Integrity checks are being performed on all databases as a precaution. The server is now operational again.
Oct 19, 06:22-07:21 AEDT
Reseller Hosting Server Database - rs26-eqx3-syd
All integrity checks have finished. The server is fully operational.
Oct 18, 13:26-14:05 AEDT
Reseller Hosting Server S392 - Migrations in progress
Migration of data was completed some days ago. There are still a number of customers who need to update their externally hosted DNS records to point domains to the new server. Customers are being contacted directly where this is the case.
Sep 28, 03:02 - Oct 18, 09:30 AEDT
VPS Hypervisor Interruption - s604.au.crucialx.net
This issue has not reoccurred over the last 24 hours. We will close this incident for now, and will update once the cause is identified.
Oct 11, 16:42 - Oct 12, 17:00 AEDT
[Scheduled] Emergency Maintenance - xnsrv027 VPS Hypervisor Maintenance
This maintenance is now complete.
Oct 12, 00:21-00:36 AEDT
[Scheduled] [Hazard] Network Maintenance
The scheduled maintenance has been completed.
Oct 11, 22:31-23:11 AEDT

September 2016

VPS Hypervisor Down - s654
We have seen no further issues on this hypervisor. We are continuing our investigation into the root cause. We are prioritising the migration of VPS's on this hypervisor to new Dell Enterprise-grade hardware.
Sep 28, 11:21-17:20 AEDT
Reseller Hosting Service Interruption - rs40-eqx3-syd.ha-node.net
We have identified the root cause of this incident as malfunctioning software on the server related to detection and elimination of outbound email-spam. We have implemented changes that will guarantee this does not happen again. The fix has also been deployed proactively to our entire fleet of servers.
Sep 28, 08:16-13:51 AEDT
Network failover event
We will continue to work with the hardware vendor until the root cause of the fail-over is identified. Once identified, any necessary action required to protect against such events in the future will be taken. Further details will be posted to this status page when the investigation has completed and corrective action has been taken.
Sep 15, 18:05 - Sep 16, 11:02 AEDT
Reseller Hosting Server MySQL Down - rs33-eqx3-syd.ha-node.net
The MySQL check has completed without incident.
Sep 15, 10:42-12:05 AEDT
[Scheduled] [Hazard Notification] MySQL blocked from Internet on Shared and Reseller Hosting
The scheduled maintenance has been completed.
Sep 14, 12:15-22:01 AEDT
Reseller / Shared Legacy Hosting - Brief HTTP Outage
This incident has been resolved.
Sep 13, 13:37-17:37 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Sep 8, 11:45-17:02 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Sep 7, 10:15-18:00 AEDT
Networking issue affecting control.crucial.com.au
We have identified the root cause and are cooperating with our hardware-vendor support team to ensure this does not happen again. We are confident in the stability of the system at this time.
Sep 6, 16:16 - Sep 7, 17:03 AEDT
[Scheduled] Emergency Hardware Maintenance - cloud.crucial.com.au
The scheduled maintenance has been completed.
Sep 6, 23:30-23:55 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Sep 6, 10:30-18:00 AEDT
Legacy Shared Servers - Degraded Performance
We have identified an authentication issue which has now been resolved.
Sep 6, 16:38-16:55 AEDT
Some incoming e-mails unable to be delivered on some shared and reseller servers
This incident has been resolved.
Sep 2, 16:16 - Sep 6, 16:17 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Sep 5, 10:30-18:00 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Sep 2, 10:31-18:00 AEDT
[Scheduled] Maintenance - Shared Hosting Server sh29-eqx3-syd.ha-node.net
The scheduled maintenance has been completed.
Sep 1, 23:11-23:11 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Sep 1, 11:15-18:00 AEDT

August 2016

[Scheduled] Maintenance - Domain registration, renewals and name-server changes - delay in processing
The scheduled maintenance has been completed.
Aug 28, 07:01-19:00 AEDT
Shared Hosting Server High Load - sh26-eqx3-syd.ha-node.net
We have taken corrective action and extended monitoring of the server has not seen a re-occurrence of the issue.
Aug 23, 12:49-15:09 AEDT
Shared Hosting Server sh26-eqx3-syd.ha-node.net - Intermittent High Load
This incident has been resolved.
Aug 22, 12:40-15:15 AEDT
Legacy Shared and Reseller Hosting Server issues
We confirm all services returned to normal operation as of 13:52. The issue was caused during the implementation improved security measures on these servers. We apologise for any inconvenience caused.
Aug 22, 13:11-15:14 AEDT
Reseller Hosting Server RS18 - Intermittent High Load
This incident has been resolved.
Aug 19, 16:27 - Aug 22, 12:50 AEDT
Reseller Hosting Degraded Performance - rs20
System load was being caused by attacks directed at mail services on the server. This has now been mitigated.
Aug 18, 13:51-17:00 AEDT
Reseller Hosting Server MySQL Down - rs38-eqx3-syd.ha-node.net
The MySQL checks ran successfully and the server is now back to full capacity.
Aug 17, 13:31-16:41 AEDT
Reseller Hosting Degraded Performance
This incident has been resolved.
Aug 17, 12:18-13:37 AEDT
[Scheduled] Network Maintenance - Shared & Reseller Hosting
The scheduled maintenance has been completed.
Aug 16, 23:00 - Aug 17, 00:49 AEDT
[Scheduled] VPS Platform - s659, s660, s661, s662, s663, s664 VPS Hypervisor Maintenance
The scheduled maintenance has been completed.
Aug 17, 00:41-00:44 AEDT
Reseller Hosting Server MySQL Down - rs23-eqx3-syd.ha-node.net
The MySQL checks ran successfully and the server is now back to full capacity.
Aug 16, 10:54-14:23 AEDT
[Scheduled] VPS Platform - s631, s650, s652, s653, s657, xnsrv014 VPS Hypervisor Maintenance
Maintenance on s631, s650, s652, s653, s657, xnsrv014 is now complete.
Aug 16, 00:39-00:45 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Aug 12, 14:01-18:01 AEDT
VPS Hypervisor Performance - s652.au.crucialx.net
We have determined the brief pause to have been limited to IO activity which was due to a high volume of disk-requests at 14:32 (AEST). We have confirmed that all the hardware is reporting good health, and have enabled additional monitoring so we can closely monitor this server.
Aug 12, 14:35-16:37 AEDT
[Scheduled] VPS Platform - s632, s633, s634, s635, s636, s637, s654 VPS Hypervisor Maintenance
The maintenance on s632, s633, s634, s635, s636, s637 and s654 VPS Hypervisors is now complete.
Aug 12, 02:02-02:17 AEDT
VPS Hypervisor Down - s631.au.crucialx.net
This incident has been resolved.
Aug 11, 23:20 - Aug 12, 00:45 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Aug 11, 10:45-18:00 AEDT
Reseller Hosting Server Down - rs22-eqx3-syd.ha-node.net
This incident has been resolved.
Aug 11, 16:17-17:44 AEDT
Shared Hosting Server Down - sh28
This incident has been resolved.
Aug 11, 12:42-12:54 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Aug 10, 11:15-18:01 AEDT
[Scheduled] [Hazard] Blaze Cloud Platform Maintenance
The scheduled maintenance has been completed.
Aug 9, 10:32-18:00 AEDT
VPS Hypervisor Down - s654.au.crucialx.net
All VM's are back online and services have been restored. We will investigate further on the root cause.
Aug 9, 00:51-01:15 AEDT
Service Interruption - Shared and Reseller Hosting
A single node in our multi-chassis firewall cluster failed at 17:15 due to a cable-fault. During the fail-over process, some network traffic was unable to reach target destinations due to a configuration issue present in one of the operational nodes. This was promptly rectified by our senior network engineer. The faulty cable has been replaced with a pre-tested cable, and diagnostics show it is working correctly. In future if there is another fail-over event, the majority of network traffic will fail-over instantly, and some traffic will take up to a maximum of 30 seconds to be re-routed automatically.
Aug 4, 17:26-18:37 AEDT
Reseller Hosting Server Down - s456
This incident has been resolved.
Aug 4, 14:04-15:41 AEDT
Phone Support (1300 884 839) Interruption
This incident has been resolved.
Aug 3, 13:31-15:02 AEDT
[Scheduled] Emergency Maintenance - s657, s631 VPS Hypervisor Maintenance
All the VMs are now powered up and running. Faulty fans have now been replaced on both the servers. This maintenance has now been completed.
Aug 3, 01:26-01:34 AEDT
VPS Hypervisor Down - s653.au.crucialx.net
This incident has been resolved.
Aug 2, 15:43 - Aug 3, 01:27 AEDT
[Scheduled] VPS Platform - s652.au.crucialx.net VPS Hypervisor Maintenance
This maintenance has now been completed.
Aug 3, 00:32-01:05 AEDT
[Scheduled] VPS Platform - xnsrv025 VPS Hypervisor Maintenance
The maintenance is now complete.
Aug 2, 23:22 - Aug 3, 00:57 AEDT
[Scheduled] Maintenance - Shared Hosting Server sh17-eqx3-syd.ha-node.net
The maintenance on the server has now been completed.
Aug 2, 23:32 - Aug 3, 00:21 AEDT
Shared Hosting Server Down - sh28-eqx3-syd.ha-node.net
This incident has been resolved.
Aug 2, 19:31-21:43 AEDT
VPS Hypervisor Down - s635.au.crucialx.net
This afternoon, we identified some software which has been intermittently causing system crashes on hypervisors running a specific model of motherboard. This software has now been systematically removed from all Crucial servers which will ensure we do not have any further disruptions to services due to this issue. To ensure ongoing stability, we are conducting an internal-review of this issue with all staff involved. We will continue to closely monitor this platform for the next 14 days for any signs of the issue returning. Further details will be available on-request after the review has been completed.
Aug 1, 14:47-17:30 AEDT
VPS Hypervisor Down - s636.au.crucialx.net
This afternoon, we identified some software which has been intermittently causing system crashes on hypervisors running a specific model of motherboard. This software has now been systematically removed from all Crucial servers which will ensure we do not have any further disruptions to services due to this issue. To ensure ongoing stability, we are conducting an internal-review of this issue with all staff involved. We will continue to closely monitor this platform for the next 14 days for any signs of the issue returning. Further details will be available on-request after the review has been completed.
Aug 1, 15:06-17:30 AEDT

July 2016

VPS Hypervisor Down - s653.au.crucialx.net
The server has booted correctly and all VMs are now booted. This issue is now resolved. Our team will continue to investigate the underlying cause and improve reliability.
Jul 31, 16:12-17:27 AEDT
VPS Hypervisor Down - s636.au.crucialx.net
The server has booted correctly and all VMs are now booted. This issue is now resolved. Our team will continue to investigate the underlying cause and improve reliability.
Jul 31, 10:51-14:02 AEDT
VPS Hypervisor Down - s650.au.crucialx.net
The server has booted correctly and all VMs are now booted. This issue is now resolved but our team will continue to investigate the underlying cause and improve reliability.
Jul 30, 22:43 - Jul 31, 04:53 AEDT
Shared Hosting Server Down - sh17-eqx3-syd.ha-node.net
MySQL check on the server has now finished and the service is now stable. This issue is now resolved.
Jul 27, 12:54-15:43 AEDT
[Scheduled] VPS Platform - xnsrv025, xnsrv026, xnsrv027, xnsrv028 VPS Hypervisor Maintenance
The scheduled maintenance has been completed.
Jul 27, 00:50-00:51 AEDT
VPS Hypervisor Down - s654
We have replaced a faulty fan, and are planning to add additional fans to this server to ensure ongoing reliability. Maintenance will be scheduled once additional fans are in stock. This is expected to go ahead this week.
Jul 26, 13:17-15:42 AEDT
[Scheduled] VPS Platform - s666, s667, s657, xnsrv024 VPS Hypervisor Maintenance
The scheduled maintenance has been completed.
Jul 26, 02:26-02:26 AEDT
Building Evacuation
This incident has been resolved.
Jul 25, 15:28-15:50 AEDT
VPS Hypervisor Down - s608.au.crucialx.net
The server has remained stable today. We have identified the issue to be caused by the RAID controller. We are planning further maintenance to ensure this does not happen again.
Jul 21, 19:20 - Jul 22, 21:01 AEDT
VPS Hypervisor Down - s635.au.crucialx.net
Further improvements were made to cooling in this server today to improve stability. As previously advised, we will be migrating all customers to Dell enterprise-grade hardware as soon as possible. Customers will be contacted individually regarding migrations - the migration method we will use will require less than 15 minutes of downtime.
Jul 21, 01:27 - Jul 22, 20:57 AEDT
VPS Hypervisor Down - s653.au.crucialx.net
We are currently building a number of new hyper-visors with Dell enterprise-grade hardware and will begin migrating customers off this legacy hardware as soon as they are ready. In the mean-time we are doing everything we can to maintain stability of this hyper-visor.
Jul 22, 14:22-20:53 AEDT
[Scheduled] VPS Platform - s662, s663, s664, s665 VPS Hypervisor Maintenance
The scheduled maintenance has been completed.
Jul 22, 01:41-01:47 AEDT
[Scheduled] VPS Platform - s654, s659, s660, s661 VPS Hypervisor Maintenance
The scheduled maintenance has been completed.
Jul 21, 03:07-03:08 AEDT
VPS Control Panel Inaccessible - vps.crucial.com.au
This incident has been resolved.
Jul 21, 00:52-03:07 AEDT
[Scheduled] [Hazard] Network Maintenance
The scheduled maintenance has been completed.
Jul 20, 09:15-20:00 AEDT
Reseller Hosting Server Down - rs38-eqx3-syd.ha-node.net
This incident has been resolved.
Jul 20, 12:05-12:30 AEDT
[Scheduled] VPS Platform - s636, s637, s652, s653 VPS Hypervisor Maintenance
S637 is now back online. All servers are online. This maintenance task is now complete.
Jul 20, 02:27-03:21 AEDT
[Scheduled] Emergency Maintenance - VPS Hypervisors - s633 s635 s650
S650 is now back online. All servers are online.
Jul 20, 00:11-00:21 AEDT
Degraded Network Performance
This incident has been resolved.
Jul 19, 17:21-23:52 AEDT
VPS Hypervisor Down - s633
We have scheduled emergency maintenance to be performed tonight to address the cause of recent downtime on this hypervisor. Please refer to the incident here for updates: http://status.crucial.com.au/incidents/cx1v0hr8t35y
Jul 19, 12:02-14:45 AEDT
VPS Hypervisor Down - s650
We have scheduled emergency maintenance to be performed tonight to address the cause of recent downtime on this hypervisor. Please refer to the incident here for updates: http://status.crucial.com.au/incidents/cx1v0hr8t35y
Jul 18, 10:01 - Jul 19, 14:45 AEDT
[Scheduled] VPS Platform - s631, s632, s633, s634 VPS Hypervisor Maintenance
The scheduled maintenance has been completed.
Jul 19, 02:50-02:50 AEDT
[Scheduled] Maintenance - Domain registration, renewals and name-server changes - delay in processing
The scheduled maintenance has been completed.
Jul 15, 19:00 - Jul 16, 10:28 AEDT
VPS Hypervisor Down - s650
We have identified the cause of the issue was due to the RAID controller overheating. We have increased airflow to the server to ensure this does not happen again. We will be following up with further maintenance where we plan to upgrade internal cooling in this server to guarantee the issue does not resurface.
Jul 15, 12:33-17:37 AEDT
[Scheduled] Emergency Maintenance - Reseller Hosting Server: s526.au.crucialx.net
The scheduled maintenance has been completed.
Jul 13, 23:17-23:17 AEDT
VPS Hypervisor Down - s652.au.crucialx.net
Our engineers have resolved the issue with the Hypervisor, All VMs have been stable since starting
Jul 11, 19:30-19:49 AEDT
High Load - Shared and Reseller Servers
This incident has been resolved.
Jul 11, 11:56-17:07 AEDT
Shared Hosting Server - Database - SH12
Consistency checks have completed and we can confirm there are no issues.
Jul 11, 12:20-13:31 AEDT
Shared Hosting Server Degraded Performance - sh16-eqx3-syd
The database check and verify is now complete.
Jul 11, 11:07-13:27 AEDT
VPS Hypervisor Down - s650
Our engineers have resolved the issue with the Hypervisor, All VMs have been stable since starting,
Jul 9, 01:40-02:16 AEDT
Service Interruption - Shared Server sh10-eqx3-syd.ha-node.net
This incident has been resolved.
Jul 8, 16:19-17:49 AEDT
Service Interruption - Shared Server sh16-eqx3-syd.ha-node.net
This incident has been resolved.
Jul 8, 15:05-16:09 AEDT
[Scheduled] Emergency Maintenance - s477, s635, s650 VPS Hypervisor Maintenance
All services on s477 have been booted up.
Jul 8, 00:54-01:06 AEDT
VPS Hypervisor Down - s650
We have identified the underlying issue and are actively working to have this resolved as soon as possible. If this involves further maintenance a status page will be posted advising of this. All VMs have been stable since starting.
Jul 7, 13:39-15:04 AEDT
Shared Hosting Server Down - sh17-eqx3-syd.ha-node.net
This incident has been resolved.
Jul 6, 09:53-11:11 AEDT
[Scheduled] [Scheduled] Shared Hosting Server sh15-eqx3-syd.ha-node.net Maintenance
Maintenance is complete with services restored.
Jul 5, 23:24-23:45 AEDT
VPS Hypervisor Reboot - s477
All VM's are online and running.
Jul 5, 08:44-09:06 AEDT
VPS Hypervisor Down - s477
All vps are now up and running,
Jul 5, 07:00-07:29 AEDT
s635.crucialx.net Hypervisor Offline
The issue has now been resolved and all VPS's are now back online. We will investigate as to what the cause was.
Jul 2, 19:40-20:08 AEDT

June 2016

s635.crucialx.net Hypervisor Offline
This issue has now been resolved and all VPS's are now back online.
Jun 30, 01:13-01:34 AEDT
Reseller Hosting Server Down - rs14-eqx3-syd.ha-node.net
This incident has been resolved.
Jun 27, 14:54-15:36 AEDT
VPS Hypervisor Down - s658.au.crucialx.net
The hypervisor has remained stable over the weekend. We are proactively migrating customers to other hypervisors so that we can further analyze this server hardware to identify the root cause of the issues so we can minimize the risk of this happening again.
Jun 24, 17:15 - Jun 27, 12:09 AEDT
[Scheduled] Hazard Notification - Network Infrastructure
The scheduled maintenance has been completed.
Jun 23, 09:00-17:00 AEDT
High Load - sh10-eqx3-syd.ha-node.net
This issue is now resolved.
Jun 23, 09:47-11:15 AEDT
VPS Hypervisor Down - s658.au.crucialx.net
The hypervisor has been online stable overnight. We are conducting a thorough post-incident review so that we can ensure issues such as this do not happen again. The multiple outages experienced on this hypervisor were due to a faulty raid card which has been replaced. We apologise for any inconvenience caused. If further maintenance work is required to improve ongoing stability as a result of our internal review, we will schedule it and post a notification here on our status page.
Jun 21, 15:03 - Jun 22, 10:56 AEDT
Crucial Control - Ticket Support
The issue has been resolved.
Jun 22, 08:37-08:38 AEDT
[Scheduled] Phone support unavailable for up to 30 minutes
The scheduled maintenance has been completed.
Jun 22, 00:00-00:19 AEDT
[Scheduled] [Scheduled] Maintenance - Shared Hosting Server: sh9-eqx3-syd.ha-node.net
The scheduled maintenance has been completed.
Jun 21, 23:00 - Jun 22, 00:00 AEDT
Reseller Hosting Server Degraded Performance - rs35-eqx3-syd.ha-node.net
This incident has been resolved.
Jun 21, 15:53-16:23 AEDT
VPS Hypervisor Down - s658.au.crucialx.net
This issue has been resolved.
Jun 21, 10:36-13:41 AEDT
[Scheduled] Spam Filter Migration - SH24 and SH25
The scheduled maintenance has been completed.
Jun 15, 10:00 - Jun 21, 11:28 AEDT
Support Tickets Inaccessible
This incident has been resolved.
Jun 20, 23:22-23:25 AEDT
VPS Hypervisor Down - s619
This incident has been resolved.
Jun 18, 21:51-23:46 AEDT
VPS Hypervisor Down - s658.au.crucialx.net
All VMs are now up.
Jun 17, 12:09-12:36 AEDT
[Scheduled] VPS Platform - S618.au.crucialx.net - Hypervisor Maintenance
All VPS services on the hypervisor have been started, and this maintenance is now completed.
Jun 14, 22:34-22:40 AEDT
Shared Hosting Server Down - sh10-eqx3-syd.ha-node.net
This incident has been resolved.
Jun 14, 21:18-22:17 AEDT
VPS Hypervisor Emergency Reboot - s657.au.crucialx.net
All VMs are now booted and services have returned to normal.
Jun 10, 21:28-22:11 AEDT
Intermittent 404 errors on Shared & Reseller Hosting
This incident has been resolved.
Jun 10, 14:14-15:11 AEDT
[Scheduled] Emergency Maintenance - Reseller Hosting Platform
Server reboot has been completed and the server is now up and running.
Jun 8, 22:30-23:02 AEDT
VPS Hypervisor Network Issue - S617
The intermittent networking issues were resolved with S617 from 9:00AM yesterday (7th June). We have stopped migrating VPS's away from this Hypervisor as we have identified one VPS running malicious software which was causing the issues.
May 31, 11:08 - Jun 8, 12:35 AEDT
VPS Control Panel Inaccessible - vps.crucial.com.au
We have identified the root cause and put in place measures to prevent against a recurrence of this. This issue is now fully resolved.
Jun 6, 11:27-12:17 AEDT
Shared Hosting Server Down - s580.au.crucialx.net
MySQL database integrity checks are now complete. The server is now back to full functionality.
Jun 4, 04:13-04:59 AEDT
[Scheduled] Emergency Maintenance - s617 VPS Hypervisor Maintenance
All services are now back online, we apologise for the extended downtime.
Jun 3, 01:08-01:20 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
The maintenance has been completed and no services had to be rebooted.
Jun 1, 22:00-22:51 AEDT
[Scheduled] Emergency Maintenance - s617 VPS Hypervisor Maintenance
All services are now back online. This maintenance is now completed, we will continue to monitor the server in the overall status event for the network issues experienced on this server.
Jun 1, 22:43-22:49 AEDT
Reseller Hosting Server Down - s341.au.crucialx.net
The RAID rebuild has been completed and the service should now be stable.
Jun 1, 15:54-19:42 AEDT

May 2016

Reseller Hosting Server Down - s526.au.crucialx.net
The RAID rebuild has now been completed. The service should now be stable.
May 31, 11:39-16:12 AEDT
MySQL Outage - sh19-eqx3-syd.ha-node.net
The database integrity check has completed and this issue has been resolved. If you continue to experience any issues please contact our Support team.
May 26, 11:02-13:55 AEDT
[Scheduled] Emergency Maintenance - s617 VPS Hypervisor Upgrade
All VMs have been booted and maintenance is now complete.
May 26, 00:53-01:09 AEDT
[Scheduled] Crucial Blaze Cloud Maintenance
Maintenance has been completed.
May 25, 22:00-23:59 AEDT
[Scheduled] Emergency Maintenance - Reseller Servers: RS20, RS22, RS27
Scheduled maintenance on Reseller Servers rs20, rs22 and rs27 has been completed successfully and with minimal down time. All servers are back online and working as normal. If you continue to face issues please contact our Support team.
May 25, 22:30-23:36 AEDT
[Scheduled] Shared Hosting Server sh31-eqx3-syd.ha-node.net - MySQL Upgrade
Scheduled maintenance has been completed successfully with minimal downtime and MySQL on sh31-eqx3-syd.ha-node.net is now running version 5.6. If you continue to experience any issues please contact our Support team.
May 25, 22:00-23:33 AEDT
[Scheduled] Crucial VPS and Crucial Blaze Cloud Maintenance
Crucial VPS controller maintenance is complete. Crucial Blaze Cloud controller maintenance has been postponed.
May 25, 00:00-01:31 AEDT
VPS Hypervisor Down - s658.au.crucialx.net
All VPS services on this hypervisor have been booted up
May 20, 16:48-17:05 AEDT
[Scheduled] Emergency Migrations - S655 VPS Customers
The scheduled maintenance has been completed.
May 10, 10:00 - May 20, 09:11 AEDT
s517 VPS Hardware Node Currently Offline
The server is back online and all VM's are running. We have identified an issue with network connection limits being reached, and will look to update this to stop it happening again in the future.
May 17, 19:34-20:33 AEDT
[Scheduled] Emergency Hypervisor Maintenance - S655
Maintenance has been completed and all VMs are online.
May 12, 21:30-22:13 AEDT
VPS Hypervisor Down - s655
All VM's on Hypervisor S655 were online by 13:15. We have identified a new hardware issue which will be addressed tonight. A separate notification will be posted regarding this maintenance. Additional measures have been put in place to improve reliability of this server as we continue to migrate VM's to other Hypervisors.
May 12, 12:39-15:36 AEDT
VPS Hypervisor Down - s633 & s653
We have identified that there was an air-flow issue experienced in part of this rack, causing these two Hypervisors to shut-down automatically to protect from data-loss. The air-flow issue has now been rectified and we expect services to continue reliably.
May 12, 11:50-13:55 AEDT
VPS Hypervisor Down - s655
This incident has been resolved.
May 11, 12:33-15:43 AEDT
VPS Hypervisor Down - s653
Server has been rebooted and all VMs are now online. Our system administrators are investigating the logs to prevent the issue from reoccurring.
May 11, 15:01-15:24 AEDT
VPS Hypervisor Down - s665
This incident has been resolved.
May 11, 13:55-14:15 AEDT
VPS Outage
This issue has now been resolved and all of the VPS are now back online.
May 11, 01:20-01:58 AEDT
VPS Hypervisor Down - s655
This incident has been resolved.
May 10, 09:22-12:32 AEDT
[Scheduled] Emergency Hypervisor Maintenance - S655
All Virtual Servers hosted on the Hypervisor have been started, this maintenance is now completed.
May 5, 23:24-23:27 AEDT
Network Issues - Switch Failure
Services have continued to be stable since hardware replacement.
May 5, 19:43-21:00 AEDT
Service Interruption - Shared Server sh27-eqx3-syd
The MySQL checks have completed successfully and the system has now fully recovered.
May 5, 09:31-10:21 AEDT
[Scheduled] Emergency Hypervisor Maintenance - S655
Maintenance will be rescheduled as soon as possible. Apologies for the inconvenience.
May 4, 23:00 - May 5, 00:13 AEDT
VPS Hypervisor Down - s655
This incident has been resolved. All VPS's have been restarted and are back online.
May 2, 01:25-02:09 AEDT

April 2016

VPS Hypervisor Down - s655.au.crucialx.net
All VPS have now booted and are confirmed up.
Apr 29, 01:49-02:12 AEDT
Degraded Network Performance - sh8-eqx3-syd.ha-node.net
The issue has been resolved and network performance has returned to normal.
Apr 28, 12:08-12:42 AEDT
[Scheduled] Emergency maintenance to shared firewall
The scheduled maintenance has been completed.
Apr 28, 00:39 AEDT
VPS Hypervisor Down - s491.au.crucialx.net
Be advised our internal monitoring has indicated that a VPS Hypervisor is down or unavailable. As a result your VPS service that resides on this node may not be accessible or connectable. The hypervisor was rebooted. All VPS have been started and are confirmed up.
Apr 27, 18:49 AEDT
[Scheduled] [Hazard] VPS & Cloud Platform Maintenance
The scheduled maintenance has been completed.
Apr 27, 09:15-18:00 AEDT
Blaze VPS Platform - Degraded Performance
This incident has been resolved.
Apr 27, 12:38-13:37 AEDT
Shared Hosting Server Down - sh17-eqx3-syd.ha-node.net
This incident has been resolved.
Apr 26, 15:19 - Apr 27, 08:17 AEDT
[Scheduled] VPS Platform - S655.au.crucialx.net - Server Maintenance
All Virtual Servers on the hypervisor s655.au.crucialx.net have been booted up and the maintenance is completed.
Apr 27, 01:16-01:26 AEDT
[Scheduled] [Hazard] VPS & Cloud Platform Maintenance
The scheduled maintenance has been completed.
Apr 26, 12:01-18:00 AEDT
Network Issues - Blaze VPS platform
This incident has been resolved.
Apr 26, 15:46-17:01 AEDT
[Scheduled] [Hazard] VPS & Cloud Platform Maintenance
The scheduled maintenance has been completed.
Apr 22, 11:15-17:00 AEDT
[Scheduled] Server Migrations 21-04-16
The scheduled maintenance has been completed.
Apr 21, 23:00 - Apr 22, 05:00 AEDT
Shared and Reseller - Degraded Performance
The issue has been resolved.
Apr 21, 16:35-16:49 AEDT
[Scheduled] Server Migrations 19-04-16
The scheduled maintenance has been completed.
Apr 19, 23:00 - Apr 20, 05:00 AEDT
VPS Hypervisor Down - s604
We have found the issue to be caused by a bug with the RAID controller driver and the Xen kernel, we have rolled back to known working versions.
Apr 19, 05:25-09:15 AEDT
[Scheduled] Server Migrations 17-04-16
All VPS's are now online.
Apr 18, 01:14-03:01 AEDT
Intermittent Network Connectivity For TPG customers.
This incident has been resolved.
Apr 17, 01:23-03:27 AEDT
[Scheduled] Server Migrations 14-04-16
The migration has now been completed.
Apr 15, 02:39-02:55 AEDT
[Scheduled] Emergency Maintenance - Shared Hosting Platform
The scheduled maintenance has been completed.
Apr 14, 23:01-23:30 AEDT
VPS Hypervisor Down - s655
The root-cause has been identified as a combination of a faulty RAID card and some faulty memory modules. After systematic testing and replacement of all server components we are confident in the stability of this HyperVisor.
Apr 14, 00:36-16:01 AEDT
VPS Hypervisor Down - s655
This incident has been resolved.
Apr 13, 08:05 - Apr 14, 00:19 AEDT
VPS Hypervisor Down - s655.au.crucialx.net, s657.au.crucialx.net
All Virtual Machines are back online. We will be following this issue up internally.
Apr 13, 05:46-05:57 AEDT
[Scheduled] Server Migrations 12-04-16
The migration is now complete. All servers are back online.
Apr 13, 01:28-03:12 AEDT
SAN maintenance hazard notification
Works are completed, there was no downtime and no noticeable performance impact.
Apr 12, 01:10-02:44 AEDT
Shared Hosting Server Reboot - S394
The server has been restarted and all services are operational.
Apr 11, 10:06-10:13 AEDT
Shared Hosting Server Reboot - S375
The server has been restarted and all services are operational.
Apr 11, 09:43-09:55 AEDT
[Scheduled] Server Migrations 10-04-16
The scheduled maintenance has been completed.
Apr 11, 02:20-05:00 AEDT
[Scheduled] Hazard Notice - Network Infrastructure Upgrade
The scheduled maintenance has been completed.
Apr 5, 22:00 - Apr 6, 03:00 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
The scheduled maintenance has been completed.
Apr 5, 23:05-23:17 AEDT
Intermittent email deliverability issues due to Blacklisting
We have made significant improvements to our outbound spam filtering and have seen a solid improvement on email-deliverability.
Mar 24, 12:38 - Apr 5, 16:20 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
The scheduled maintenance has been completed.
Apr 3, 22:33-22:47 AEDT
s634.au.crucialx.net xen_netbk crashed
All VMs are reporting online. Issue was caused by a bug in the previously running Xen kernel. The Xen kernel has been updated and server has been rebooted to load the new kernel to prevent this issue from reoccurring.
Apr 3, 00:55-02:14 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
The scheduled maintenance has been completed.
Apr 2, 22:43-22:55 AEDT

March 2016

[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This maintenance has been completed with no server reboots required.
Mar 31, 22:00-22:12 AEDT
Intermittent Network Issues - VPS Hypervisors s618.au.crucialx.net and s615.au.crucialx.net
We have now implemented automatic protection that should protect against this sort of attack from causing a disruption in future.
Mar 31, 11:25-17:24 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This maintenance has been completed with no server reboots required.
Mar 30, 22:00-22:14 AEDT
Support Tickets temporarily unavailable on control.crucial.com.au
This issue has now been resolved.
Mar 30, 10:57-11:03 AEDT
s652.au.crucialx.net being rebooted due to emergency maintenance
s652.au.crucialx.net and all VMs that it hosts are now back online. Confirmed that xen_netbk is now working as expected.
Mar 29, 01:07-02:19 AEDT
Crucial Control Inaccessible - control.crucial.com.au
This incident has been resolved.
Mar 27, 02:41-02:41 AEDT
Reseller Hosting Server Down - rs24-eqx3-syd.ha-node.net
This incident has been resolved.
Mar 22, 14:51-18:38 AEDT
Reseller Hosting Server Issues - s536.au.crucialx.net
The server has now been rebooted and the issue with Cloudlinux has been confirmed to be resolved.
Mar 22, 09:46-10:03 AEDT
Reseller Hosting Server Down - s536.au.crucialx.net
One of our systems administrators is on-site at the data-centre and has corrected the fault and rebooted the server. Services are now back online.
Mar 22, 05:09-06:27 AEDT
VPS Hypervisor Down - s517
This incident has been resolved.
Mar 9, 11:16-12:34 AEDT
Reseller Hosting Server Down - s526.au.crucialx.net
This incident has been resolved.
Mar 7, 09:18-12:21 AEDT

February 2016

VPS Hypervisor Down - s477.au.crucialx.net
All Virtual Machines are back online. We will be following this issue up internally.
Feb 26, 02:40-03:16 AEDT
[Scheduled] control.crucial.com.au reboot
The scheduled maintenance has been completed.
Feb 25, 23:00-23:15 AEDT
Email Deliverabililty Shared and Reseller cPanel - hotmail.com
Mail has flowed correctly to hotmail / live.com over the last 24h. This issue is resolved.
Feb 19, 17:40 - Feb 25, 11:07 AEDT
VPS Hypervisor Rebooted - s650.au.crucialx.net
All Virtual Machines have been running for a long period of time without any issues. If you are experiencing any issues, please contact our support.
Feb 25, 08:45-08:55 AEDT
[Scheduled] Managed VPS - Maintenance
The scheduled maintenance has been completed.
Feb 23, 22:00-22:12 AEDT
[Scheduled] Managed VPS - Maintenance
The scheduled maintenance has been completed.
Feb 22, 22:35-23:09 AEDT
[Scheduled] Emergency Maintenance - Web and Reseller Hosting
Maintenance is now complete.
Feb 20, 22:15 - Feb 21, 00:03 AEDT
VPS Control Panel Inaccessible - vps.crucial.com.au
The Control Panel service has been restarted and is back to normal operation.
Feb 19, 18:26-18:27 AEDT
VPS Hypervisor Experiencing Load - s658.au.crucialx.net
VPS have started and we are monitoring the situation.
Feb 18, 16:47-17:04 AEDT
[Scheduled] Emergency Maintenance - s477 VPS Hypervisor Upgrade
All VPS's have started up and are confirmed online. We expect this maintenance to have resolved latency and packet-loss issues that were previously intermittent.
Feb 16, 23:45 - Feb 17, 00:28 AEDT
[Scheduled] Emergency Maintenance - Web and Reseller Hosting
This maintenance has been completed, we continue to monitor the performance of our website and reseller servers and make improvements as needed.
Feb 16, 22:49-23:31 AEDT
Network Issues - VPS
This issue has now been completely resolved. The root cause was identified as a router in the US holding a stale-route for 182.160.160.0/24. This upstream router has been refreshed and is now routing correctly.
Feb 10, 08:37 - Feb 16, 00:11 AEDT
VPS Hypervisor Down - s657.au.crucialx.net
All VPS's have now been started and we have implemented configuration changes to prevent this from happening again.
Feb 8, 14:21-14:33 AEDT
VPS Hypervisor Down - s654.au.crucialx.net
All VPS's have now been started and we have implemented configuration changes to prevent this from happening again.
Feb 8, 09:28-09:57 AEDT
VPS Hypervisor Down - s653
All VPS's have now been started and we have implemented configuration changes to prevent this from happening again.
Feb 5, 17:49-18:33 AEDT
Database Authentication Issues - Reseller Server s353
This incident has been resolved.
Feb 4, 13:23-14:36 AEDT
Database Authentication Issues - Reseller Server s580
This incident has been resolved.
Feb 4, 12:22-13:26 AEDT
Performance issues - sh16-eqx3-syd.ha-node.net
This incident has been resolved.
Feb 3, 10:57-20:57 AEDT
[Scheduled] Web and Reseller Hosting Maintenance - MySQL Upgrade
The scheduled maintenance has been completed.
Feb 2, 22:00 - Feb 3, 05:30 AEDT
DDoS Incident
What we initially observed as an inbound-DDoS-attack escalated to a catastrophic border-router failure. Network-traffic is currently traversing our redundant links and border routers. We have a new border-router in stock and our network engineers are currently configuring this and will be replacing the failed unit this evening.
Feb 2, 16:50-19:50 AEDT

January 2016

s456.au.crucialx.net Stability Issues
Technicians identified and have blocked malicious attacks targetting this host. No further issues have been identified. If you have any issues as a result of the earlier outage, please reach out to support.
Jan 31, 02:16-14:18 AEDT
Reseller Hosting - rs21-eqx3-syd.ha-node.net
This incident has been resolved.
Jan 29, 16:02-19:59 AEDT
VPS Hypervisor Issues - s620.au.crucialx.net
All VPS hosted on this Hypervisor have been booted up and confirmed running.
Jan 24, 12:53-13:56 AEDT
Reseller Hosting - rs33-eqx3-syd.ha-node.net
Technicians have confirmed all functionality has been restored to an optimal state. Please reach out to support if you are experiencing any issues as a result of this incident.
Jan 19, 09:08-12:36 AEDT
Shared Website Hosting - sh22-eqx3-syd.ha-node.net
No further issues have occurred, and we now consider this incident to be resolved.
Jan 19, 07:41-10:16 AEDT
VPS Hypervisor Performance Issue- s477
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jan 13, 19:44-22:10 AEDT
s635 Hypervisor Down
Services have been fully restored and technicians will continue to investigate the cause of this issue. If you have any issues as a result of this outage, please contact support.
Jan 13, 17:12-17:33 AEDT
DDoS Attack
The network attack has now subsided and technicians will continue to monitor for further network issues. Please contact support if you are still experiencing any connectivity issues.
Jan 13, 13:58-15:05 AEDT
VPS Hypervisor Down - s618
We have not found any networking issues with the hypervisor. All customer VPS's are back online with connectivity confirmed. We are now closing this status event.
Jan 10, 07:25-15:29 AEDT
VPS Hypervisor Down - s606
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jan 9, 20:51-21:29 AEDT
Reseller Hosting Server - rs35-eqx3-syd.ha-node.net - Network Issue
Network Engineers have fixed the issue, and we have confirmed connectivity from iiNet and Internode connections. This issue is now considered resolved.
Jan 8, 22:07-23:09 AEDT
Reseller Hosting Server - rs35-eqx3-syd.ha-node.net - Network Issue
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jan 7, 23:06-23:20 AEDT
Outbound Email Deliverability on Shared, Reseller and Managed Hosting Platforms
We have been observing consistent successful email-deliveries to Microsoft email servers. We will be conducting a detailed investigation into the root cause so that we can prevent this from recurring.
Jan 6, 14:15-18:51 AEDT
Performance issues - sh16-eqx3-syd.ha-node.net
This incident is now resolved. Please contact support if issues persist.
Jan 6, 10:36-12:04 AEDT
Help Center Unavailable
Issued has been fixed and Help Portal is now online.
Jan 5, 23:45 - Jan 6, 02:14 AEDT
Performance Issues - sh16-eqx3-syd.ha-node.net
This incident is now resolved. Please contact support if issues persist.
Jan 5, 12:16-13:15 AEDT
Network Issues - All Services
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jan 1, 14:34-17:38 AEDT

December 2015

[Scheduled] Emergency Maintenance - vps.crucial.com.au
This maintenance is now complete.
Dec 22, 22:30 - Dec 23, 00:07 AEDT
s580 Reseller Server Unavailable
This server has now recovered to optimal state. Please report any further issues to support.
Dec 21, 16:55-17:29 AEDT
Reseller Hosting Server Down - s580
This incident is now resolved. Please report any issues still occurring to support.
Dec 21, 14:47-16:39 AEDT
Tech Support Help Center Inaccessible
This is a final update that this incident is now resolved and our Help Center is working. We appreciate your patience whilst we resolved this matter.
Dec 17, 22:49 - Dec 18, 00:43 AEDT
[Scheduled] Fully Managed VPS - Spam filtering improvements
This maintenance has been completed.
Dec 17, 22:00-22:30 AEDT
cPanel quota issues
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Dec 17, 09:42-17:58 AEDT
VPS Hypervisor Down -s653.au.crucialx.net
This incident is now resolved. Please report any further issues to support.
Dec 17, 16:30-16:46 AEDT
[Scheduled] Fully Managed VPS - Spam filtering improvements
This maintenance has been completed.
Dec 16, 22:00-22:44 AEDT
[Scheduled] Fully Managed VPS - Spam filtering improvements
This maintenance has been completed.
Dec 15, 22:00-22:42 AEDT
[Scheduled] Fully Managed VPS - Spam filtering improvements
This maintenance has been completed.
Dec 14, 22:00-22:53 AEDT
[Scheduled] Fully Managed VPS - Spam filtering improvements
This maintenance has been completed.
Dec 13, 22:00-22:16 AEDT
[Scheduled] Reseller and Shared Hosting Platform - Spam filtering improvements
This maintenance is now completed.
Dec 11, 00:21-00:49 AEDT
[Scheduled] Fully Managed VPS - Spam filtering improvements
This maintenance has been completed.
Dec 9, 22:00 - Dec 10, 00:35 AEDT
SpamExperts - Email Delivery Delays
Mail flow has returned to normal. Please report any further mail flow issues to support.
Dec 9, 12:45-13:01 AEDT
[Scheduled] [Hazard Notice] SpamExperts Maintenance
The scheduled maintenance has been completed.
Dec 8, 23:00 - Dec 9, 02:00 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform - rs29-eqx3-syd.ha-node.net
The server reboot has been completed, and the server has booted up. This maintenance is now completed.
Dec 4, 15:32-15:46 AEDT
Building Evacuation
Phone support has been restored.
Dec 4, 14:39-14:44 AEDT
VPS Hypervisor Down - s635.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Dec 4, 03:42-04:05 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This maintenance is now complete.
Dec 3, 22:00-23:04 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This maintenance is now complete.
Dec 2, 22:00-22:27 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This maintenance is now complete.
Dec 1, 22:00-22:50 AEDT

November 2015

[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This work has now been completed.
Nov 30, 22:00-23:46 AEDT
Reseller Hosting Server Down - rs22-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Nov 29, 02:30-03:03 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This maintenance has been completed
Nov 26, 22:00-23:26 AEDT
[Scheduled] Emergency Maintenance - Reseller and Shared Hosting Platform
This scheduled maintenance is now completed. Please contact support if you are experiencing any issues.
Nov 25, 22:00-22:50 AEDT
[Scheduled] Reseller and Shared Hosting Platform - Spam filtering improvements
This maintenance has been completed.
Nov 24, 22:00 - Nov 25, 02:31 AEDT
[Scheduled] Emergency Mantinance - Reseller and Shared Hosting Platform
This maintenance has now been completed
Nov 19, 23:00 - Nov 20, 00:37 AEDT
[Scheduled] Shared Hosting Maintenance - sh11-eqx3-syd.ha-node.net
The scheduled maintenance has been completed.
Nov 19, 00:01-01:00 AEDT
[Scheduled] Reseller and Shared Hosting Platform - Spam filtering improvements
This maintenance has now been completed
Nov 15, 22:00-23:52 AEDT
[Scheduled] Live Chat Maintenance
The scheduled maintenance has been completed.
Nov 15, 17:00-19:00 AEDT
[Scheduled] Shared Hosting Maintenance - sh10-eqx3-syd.ha-node.net
Maintenance on sh10-eqx3-syd.ha-node.net has been completed.
Nov 10, 22:00-22:24 AEDT
[Scheduled] Hazard Notification - Mail Server Maintenance for all Reseller Accounts on s456.au.crucialx.net and s357.au.crucialx.net
Maintenance on s357.au.crucialx.net and s456.au.crucialx.net has been completed. If you notice any issue/problem then please contact our support department via Live chat/ticket/call.
Nov 9, 22:00-22:37 AEDT
[Scheduled] VPS Platform - S598.au.crucialx.net - Emergency Preventative Mantinance
The last virtual servers are finishing up and will be verified. This incident will now be closed. If you are experiencing any issues as a result of this maintenance, please contact support.
Nov 4, 23:32 - Nov 5, 00:21 AEDT
Mail Delivery Issues on s354.au.crucialx.net
This incident is now resolved. Please contact support if you experience any further issues sending or receiving emails.
Nov 4, 13:27-14:12 AEDT
[Scheduled] Reseller and Shared Hosting Platform - Spam filtering improvements
This scheduled maintenance has been completed
Nov 3, 22:00-22:50 AEDT
[Scheduled] Hazard Notification - (Rescheduled) Mail Server Maintenance for all Reseller Accounts on s353.au.crucialx.net
This maintenance is completed, e-mail software is successfully updated. If you face any issues with your emails, please contact our support team.
Nov 2, 22:00-23:00 AEDT

October 2015

[Scheduled] Hazard Notification - Mail Server Maintenance for all Reseller Accounts on s353.au.crucialx.net
This maintenance is completed, e-mail software is successfully updated.
Oct 26, 22:00-22:34 AEDT
Reseller hosting server down "rs36-eqx3-syd.ha-node.net"
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Oct 22, 05:02-05:20 AEDT
VPS Hypervisor Down - s491.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Oct 22, 03:45-04:17 AEDT
Shared Hosting Server Down - sh9-eqx3-syd.ha-node.net
All our monitoring has not shown any further issues, as a result we are now marking this incident as resolved. As mentioned in earlier update an incident report will be provided via email in the next few business days.
Oct 19, 08:46-12:35 AEDT
Issue with node 'bl5.ch2.eqx3.syd.crucialx.net'
Be advised the reported blade with faults has now been restored, and the majority of impacted services restored. To ensure clearer updates ,we are marking this incident as resolved, and opening up a specific incident for the Shared Hosting server sh9-eqx3-syd.ha-node.net.
Oct 18, 23:34 - Oct 19, 08:45 AEDT
Shared Hosting Server Down - sh16-eqx3-syd.ha-node.net
Technicians have completed the maintenance task to resolve this issue.
Oct 13, 13:04-23:24 AEDT
[Scheduled] Emergency Mantinance - Reseller and Shared Hosting Platform - sh16-eqx3-syd.ha-node.net, rs15-eqx3-syd.ha-node.net
This maintenance is completed, both servers have had the configuration change successfully applied.
Oct 13, 23:00-23:22 AEDT
[Scheduled] Primary Resolver - 111.118.160.2 - Server Maintenance
This maintenance is now complete. Please contact support if you experience any issues regarding this maintenance.
Oct 8, 22:00-22:13 AEDT
[Scheduled] Hazard Notification - SAN Maintenance
The scheduled maintenance has been completed.
Oct 6, 23:00 - Oct 7, 03:00 AEDT
[Scheduled] Reseller and Shared Hosting Platform - Webserver security improvements
This maintenance has been completed, all servers have been updated with the security improvements.
Oct 5, 02:09-02:58 AEDT
[Scheduled] Reduced Phone Hours (Friday)
The scheduled maintenance has been completed.
Oct 2, 16:00-17:00 AEDT
Reseller Hosting Server Down - s580.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Oct 2, 16:32-16:53 AEDT

September 2015

[Scheduled] Live Chat Maintenance
The scheduled maintenance has been completed.
Sep 27, 14:00-16:00 AEDT
Reseller Hosting Server Down - rs20-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Sep 27, 09:30-09:40 AEDT
[Scheduled] Crucial Control Panel
The scheduled maintenance has been completed.
Sep 24, 06:00-07:00 AEDT
[Scheduled] Reseller Platform - rs20-eqx3-syd.ha-node.net - rs30-eqx3-syd.ha-node.net - rs37-eqx3-syd.ha-node.net - Security Enhancements
rs37-eqx3-syd.ha-node.net reboot has completed and services are back online. The scheduled task is completed.
Sep 24, 04:06-04:23 AEDT
[Scheduled] Control Panel Maintenance
The scheduled maintenance has been completed.
Sep 23, 00:00-00:30 AEDT
[Scheduled] Live Chat Maintenance
The scheduled maintenance has been completed.
Sep 20, 14:00-16:00 AEDT
[Scheduled] resolv.rdns2.au.crucialx.net Reverse DNS Server Maintenance
This maintenance is now complete. Please contact support if you experience reverse DNS resolution issues.
Sep 17, 22:00-22:10 AEDT
[Scheduled] Reseller Platform - s580.au.crucialx.net - Security Enhancements
The server reboot has completed, and services are back online.
Sep 17, 03:37-03:46 AEDT
VPS Hypervisor Down - s634.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Sep 16, 15:42-16:00 AEDT
[Scheduled] VPS Platform - S603.au.crucialx.net - Hardware Maintenance
The hypervisor has been rebooted and services hosted on this have been confirmed online.
Sep 13, 22:06-22:36 AEDT
VPS Platform - Hypervisor s636.au.crucialx.net down
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Sep 12, 09:10-09:42 AEDT
[Scheduled] nssyd02.clusterdns.net Nameserver Maintenance
The nameserver maintenance is now complete. Please contact support if you experience any issues with your service.
Sep 11, 01:00-01:12 AEDT
[Scheduled] Reseller Platform - Emergency Preventative Mantinance - RS31-eqx3-syd.ha-node.net and RS32-eqx3-syd.ha-node.net
The Maintenance has been completed, affected services are back online.
Sep 9, 23:00-23:37 AEDT
[Scheduled] VPS Platform - S658.au.crucialx.net - Hardware Mantinance
The hypervisor has been powered back up and VPS's hosted on this have been verified to be online
Sep 6, 22:11-22:41 AEDT
VPS Hypervisor Down - s529
The issue with this hypervisor has now been resolved. Please contact support if further issues persist.
Sep 4, 11:06-11:15 AEDT
VPS Platform - Hypervisor S603.au.crucialx.net down
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Sep 3, 21:15-21:58 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Sep 1, 11:45 - Sep 2, 00:33 AEDT

August 2015

[Scheduled] Reduced Phone Hours (TODAY)
The scheduled maintenance has been completed.
Aug 28, 16:00-17:00 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 27, 11:01-13:15 AEDT
Phone Support (1300 884 839) Interruption
This issue has now been resolved. Please contact us on Live Chat if you continue to experience interruptions.
Aug 24, 16:20-16:24 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We have not seen a re-occurrence of the issue after mitigation steps were taken. We appreciate your patience whilst we resolved this matter.
Aug 24, 11:16-13:40 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We have confirmed that all services are running fine. We appreciate your patience whilst we resolved this matter.
Aug 23, 19:48-20:38 AEDT
HyperVM Down - s360.au.crucialx.net
This is a final update that this incident is now resolved. We have confirmed that all services are running fine. We appreciate your patience whilst we resolved this matter.
Aug 23, 00:21-00:41 AEDT
[Scheduled] Control.crucial.com.au - Platform Maintenance
Maintenance is now complete. All services have been restored.
Aug 18, 22:03-22:13 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node
This issue is now resolved. Thank you for your patience.
Aug 18, 11:14-12:20 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 18, 09:00-09:30 AEDT
[Scheduled] VPS Platform - S658.au.crucialx.net - Software Update
Maintenance has been completed and all VPS are now online.
Aug 18, 02:11-02:27 AEDT
Shared Hosting Server Down - sh28-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 17, 07:01-07:26 AEDT
[Scheduled] VPS Platform - S634.au.crucialx.net - Emergency Hardware Replacement
Maintenance has been completed and all VPS are now online.
Aug 16, 22:06-23:10 AEDT
Shared Hosting Server Down - sh28-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 16, 07:49-08:00 AEDT
Shared Hosting Server Down - sh28-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 15, 07:21-10:24 AEDT
Reseller Hosting Server Down - s353.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 15, 03:23-03:48 AEDT
VPS Platform - S636.au.crucialx.net - Server Reboot
All VPS servers are now online. Thanks for your patience.
Aug 14, 17:40-18:09 AEDT
Shared Hosting Server Down - sh28-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 14, 06:58-07:06 AEDT
VPS Hypervisor Down - s657.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 13, 11:28-11:33 AEDT
Shared Hosting Server Maintenance - sh18-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 12, 01:05-01:21 AEDT
Reseller Hosting Server Down - s526.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 10, 04:30-04:49 AEDT
[Scheduled] Hazard Notice - Partial Shared / Reseller Platform - High Availability Storage Network Maintenance
Maintenance is now finished. Thank you for your patience.
Aug 9, 23:00-23:46 AEDT
[Scheduled] [Scheduled] nssyd01.crucial.com.au Nameserver Maintenance
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 9, 01:00-01:12 AEDT
Shared/Reseller Hosting Servers Down
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 5, 17:58-19:16 AEDT
[Scheduled] Shared Platform - SH26-eqx3-syd.ha-node.net
The scheduled maintenance has been completed.
Aug 4, 02:07-02:18 AEDT
[Scheduled] Reseller Platform - RS34-eqx3-syd.ha-node.net
The scheduled maintenance has been completed.
Aug 4, 01:54-02:04 AEDT
Tech Support Live Chat Inaccessible
This is a final update that this incident is now resolved and our Live Chat service (Zopim) is operational. We appreciate your patience whilst we resolved this matter.
Aug 3, 16:30-17:29 AEDT
Reseller Hosting Server Down - <s354.au.crucialx.net>
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 3, 02:29-02:39 AEDT
Shared Hosting Server Down - <sh16-eqx3-syd.ha-node.net>
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Aug 2, 23:09 - Aug 3, 00:06 AEDT

July 2015

Shared Hosting Server Down - sh16-eqx3-syd.ha-node.net
We've monitored the server now for the past 2 hours and have not seen any further issues. Systems administrators will continue to work in the back ground on the root cause. Thankyou for your patience whilst we resolved this incident.
Jul 30, 10:32-13:01 AEDT
Shared Hosting Server Down - sh16-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jul 29, 20:34-20:40 AEDT
[Scheduled] Reseller Platform - RS35-eqx3-syd.ha-node.net
The scheduled maintenance has been completed.
Jul 29, 02:07-02:31 AEDT
Reseller Hosting Server Down - rs35-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jul 28, 06:20-06:26 AEDT
Shared Hosting Server Down - SH 21 AND SH15
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter. All services on sh15 and sh21 are back to normal. If there is any problem then please contact our support department.
Jul 26, 12:42-13:33 AEDT
Reseller Hosting Server Down - s580
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jul 26, 11:51-11:57 AEDT
VPS Hypervisor Down - s650.au.crucialx.net
This is a final update that this incident is now resolved. We are appreciate your patience whilst we resolved this matter.
Jul 26, 10:13-10:58 AEDT
Few Reseller/Shared Hosting Servers Down
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jul 25, 23:45 - Jul 26, 02:23 AEDT
[Scheduled] Reduced Phone Hours (TODAY)
The scheduled maintenance has been completed.
Jul 24, 16:00-17:30 AEDT
Reseller Hosting Server HTTP Fault - rs14-eqx3-syd.ha-node.net
Our team has put together a fix for this issue. All requests are now being handled by Litespeed Webserver and the issue is resolved. Thank you for your patience.
Jul 24, 10:41-12:59 AEDT
[Scheduled] [Scheduled] VPS Platform - S652.au.crucialx.net - Emergency Hardware Replacement
Maintenance has been completed and all VPS are now online.
Jul 22, 22:06-22:43 AEDT
VPS Hypervisor Performance Issues - s652.au.crucialx.net
This is a final update that this incident is now resolved. Technicians have monitored it for last 90 minutes and everything is working as expected. As a result of this we are scheduling in emergency maintenance to replace potentially faulty hardware. The maintenance is covered in a separate notification. We appreciate your patience whilst we resolved this matter.
Jul 22, 09:47-13:30 AEDT
[Scheduled] Live Chat Maintenance (Sales and Tech Support)
The scheduled maintenance has been completed.
Jul 19, 13:45-15:15 AEDT
Reseller Hosting Server Down - rs18-eqx3-syd.ha-node.net
This is a update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jul 11, 14:34-14:57 AEDT
Reseller Hosting Server Down - s456.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jul 5, 00:41-01:01 AEDT
Reseller / Shared Hosting Fault - RS13, SH11, SH15, RS17
We have been monitoring all affected services and all appear to be stable. As all services are back to normal we are marking this issue resolved. Further investigations are being completed with a software vendor in regards to the root cause.
Jul 3, 11:35-14:50 AEDT
Reseller Hosting Server Down - s456.au.crucialx.net
Be advised services have now been restored. We are looking into identifying and resolving the root cause of this particular incident.
Jul 3, 13:00-13:15 AEDT
[Scheduled] VPS Platform - S653.au.crucialx.net - Hardware Replacement
We have successfully completed the maintenance.
Jul 2, 22:47-23:10 AEDT
[Scheduled] Reseller Platform - RS27-eqx3-syd.ha-node.net - Security Enhancements
We have completed the scheduled maintenance successfully.
Jul 1, 00:01-00:55 AEDT

June 2015

Issue on Reseller Hosting Server - rs27-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jun 29, 17:44-17:50 AEDT
DNS issue : s353.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jun 28, 23:43 - Jun 29, 00:08 AEDT
DNS issue on 's456.au.crucialx.net'
The server has been rebooted and we have confirmed that all services are running fine. We appreciate your patience whilst we resolved this matter.
Jun 28, 12:36-14:35 AEDT
DNS issue on 's526.au.crucialx.net' & 's341.au.crucialx.net'
The incident has now been resolved. We appreciate your patience whilst we resolved this matter.
Jun 28, 08:28-10:11 AEDT
VPS Platform - S657.au.crucialx.net - Network Interruption
The incident has now been resolved. We appreciate your patience whilst we resolved this matter.
Jun 26, 14:51-15:10 AEDT
VPS Hypervisor Performance Issues - s631.au.crucialx.net
This is a final update that this incident is now resolved. Technicians monitor it for last few hours and everything is working as expected. We appreciate your patience whilst we resolved this matter.
Jun 18, 16:47-19:56 AEDT
VPS Hypervisor Down - s650.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jun 17, 22:15 - Jun 18, 02:57 AEDT
[Scheduled] VPS Platform - S653.au.crucialx.net - Hardware Replacement
All VMs and services have been confirmed online. This maintenance window is now complete. Thank you for your patience.
Jun 15, 22:00-22:52 AEDT
[Scheduled] Blaze Cloud - Solidfire SAN Maintenance
The scheduled maintenance has been completed.
Jun 13, 23:01 - Jun 14, 04:00 AEDT
VPS Hypervisor Down - s608.au.crucialx.net
Technicians have now resolved this issue. Please contact our support team if you experience any further issues. Thank you for your patience.
Jun 9, 01:29-05:46 AEDT
[Scheduled] VPS Platform - S652.au.crucialx.net - Software Patching
All VMs and services have been confirmed online. This maintenance window is now complete. Thank you for your patience.
Jun 4, 21:55-23:26 AEDT
VPS Hypervisor Down - s652.au.crucialx.net
As this particular incident is now resolved we will mark this event as resolved. However as mentioned in previous update we will be notifying all customers about an upcoming scheduled maintenance event for this hypervisor which will affect your service.
Jun 4, 12:25-13:23 AEDT
VPS Hypervisor Down - s652.au.crucialx.net
This is a final update that this incident is now resolved. All VPS services are now online. We are appreciate your patience whilst we resolved this matter.
Jun 4, 08:00-09:08 AEDT
VPS Hypervisor Down - s636.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jun 3, 18:51-19:11 AEDT
Reseller Platform - S354.au.crucialx.net - MySQL Degraded
This issue has been resolved and all services restored. No data loss is expected, if you experience any issues please contact our support team.
Jun 3, 10:56-12:06 AEDT
Reseller Hosting Server Down - s341.au.crucialx.net
All services have now been resolved. Technicians will monitor this further throughout the next 24 hours.
Jun 3, 10:32-10:57 AEDT
SSD Hypervisor S652 - Disk Failure
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Jun 1, 18:15-19:50 AEDT

May 2015

[Scheduled] Change in Phone and Sales Live Chat (TODAY)
The scheduled maintenance has been completed.
May 29, 12:00-17:30 AEDT
Performance degradation on VPS Node 652
Maintenance of s652.au.crucialx.net has been completed. Disk performance has now been returned to normal. Our technicians will continue to monitor for the next 24 hours. Thank you.
May 26, 15:23-21:52 AEDT
[Scheduled] VPS Platform - S652.au.crucialx.net - Hardware Replacement
Maintenance of s652.au.crucialx.net has been completed. Disk performance has now been returned to normal. Our technicians will continue to monitor for the next 24 hours. Thank you.
May 26, 20:00-21:51 AEDT
[Scheduled] Core Network Maintenance
The scheduled maintenance has been completed.
May 25, 01:26-01:45 AEDT
[Scheduled] AVS Name-Server Maintenance - ns3.avs.com.au
The scheduled maintenance has been completed.
May 24, 22:00-23:36 AEDT
[Scheduled] Blaze Platform - Security Patching - Window 3
This maintenance window has been canceled.
May 24, 19:13 AEDT
[Scheduled] Blaze Platform - Security Patching - Window 2
This maintenance window has been canceled.
May 23, 13:46 AEDT
[Scheduled] Blaze Platform - Security Patching - Window 1
The scheduled maintenance has been completed.
May 23, 03:05-03:05 AEDT
[Scheduled] Shared / Reseller Name-Server Maintenance - nsdal01.crucial.com.au + nsdal01.clusterdns.net
The scheduled maintenance has been completed.
May 23, 01:00-01:22 AEDT
VPS Hypervisor Issue - s636.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
May 21, 06:32-08:49 AEDT
[Scheduled] Reseller Hosting - s357 Scheduled Reboot
Be advised this scheduled reboot has been completed. We have confirmed that all services are running fine.
May 19, 01:23 AEDT
Reseller Hosting Server Down : s357.au.crucialx.net
Server is up now and all the services are resumed. We will keep monitoring the server.
May 18, 02:45-08:03 AEDT
HyperVM Down - s494.au.crucialx.net
This is a final update that this incident is now resolved. We have confirmed that all services are running fine. We appreciate your patience whilst we resolved this matter.
May 16, 03:55-05:02 AEDT
Help Center Inaccessible - help.crucial.com.au
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
May 15, 12:56-14:57 AEDT
VPS Hypervisor Down - s637.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
May 15, 00:07-01:50 AEDT
vps.crucial.com.au : Control Panel features not working.
All Crucial Control Panel functions and integrations have been restored to all services.
May 9, 16:52 - May 14, 18:59 AEDT
VPS Hypervisor Performance Issues - s631.au.crucialx.net
Be advised we have been monitoring the hypervisor and have not seen the symptoms reoccur. We consider this issue resolved. Should you have any concerns or queries please contact our customer support team via our help centre (help.crucial.com.au).
May 12, 11:04-12:58 AEDT
[Scheduled] Emergency Maintenance - VPS Platform Critical Patching
Be advised this maintenance task completed. Be advised that some high load was identified on some hypervisors. If this impacts customers further an incident will be opened to continue investigations.
May 12, 11:03 AEDT
[Scheduled] Emergency Maintenance - VPS Platform Critical Patching
Maintenance has been completed. All Hypervisors have been successfully updated and services restored.
May 11, 22:00 - May 12, 02:12 AEDT
s615.au.crucialx.netnetwork issue
This is a final update that this incident is now resolved. We are appreciate your patience whilst we resolved this matter..
May 9, 06:54-10:09 AEDT
s592.au.crucialx.net network issue
All services restored.
May 9, 04:37-05:49 AEDT
[Scheduled] Platform Patching
The platform patching window has closed, however the patching across our fleet has not been completed. At this time there is a connectivity issue with the s592.au.crucialx.net hypervisor. Technicians continue to investigate.
May 8, 22:00 - May 9, 04:35 AEDT
Mail issues due to server blacklisting
Mail blacklisting issue has been resolved on the two servers.
May 5, 13:37-15:09 AEDT

April 2015

Reseller Hosting Server Down : rs14-eqx3-syd.ha-node.net
Server is up now and all the services are resumed. We will keep monitoring the server.
Apr 29, 22:12-22:41 AEDT
Reseller Hosting Server Down - rs28-eqx3-syd.ha-node.net
The server has been rebooted and we have confirmed that all services are running fine.
Apr 29, 15:19-16:20 AEDT
Sales and Tech Support Live Chat Intermittent Issues
This has been resolved and our chat service is functional.
Apr 28, 14:44-23:33 AEDT
VPS Hypervisor Intermittent Issues - s620.au.crucialx.net
This is an final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Apr 25, 20:05-21:41 AEDT
Reseller Hosting Server Down - rs24-eqx3-syd.ha-node.net
The server has been rebooted and we have confirmed that all services are running fine.
Apr 22, 02:48-04:30 AEDT
Mail issues due to server blacklisting
Please be advised the issue with SH15 has been resolved. We are now marking this event as solved.
Apr 21, 14:20-20:36 AEDT
Network Issues - DDOS / DOS Attack
Be advised as we have not seen a recurrence of the malicious traffic, we are now marking this event as solved.
Apr 17, 21:21 - Apr 18, 09:43 AEDT
Network Issues - DDOS / DOS Attack - Some Services
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Apr 17, 17:41-21:04 AEDT
VPS Hypervisor Down - s617
This is a final update that this incident is now resolved and all VMs are up. We appreciate your patience whilst we resolved this matter. If there is any problem, then contact our support team.
Apr 13, 23:25 - Apr 14, 00:28 AEDT
Intermittent mail issues due to server blacklisting
All services returned to normal.
Apr 8, 13:37 - Apr 10, 09:52 AEDT
[Scheduled] Blaze Platform - Solidfire SAN Maintenance
The scheduled maintenance has been completed.
Apr 4, 23:00 - Apr 5, 03:00 AEDT
Reseller Hosting - s392.au.crucialx.net
As all services have returned to normal and our monitoring is showing no further faults, we are marking this incident as resolved.
Apr 2, 10:02-11:27 AEDT
Phone system interruption
Phone provider connectivity has returned. Phone operation is back to normal.
Apr 2, 10:03-10:21 AEDT

March 2015

Network Issues - Intermittent Packetloss
Be advised we have been monitoring affected services and have not seen any further issues. Our DDOS protection provider has worked with us to resolve this matter. We are now marking this incident as resolved.
Mar 31, 13:25-14:02 AEDT
[Scheduled] Blaze Platform Security Updates - Window 3
This maintenance is now 100% complete, we are continuing to monitor. We are marking this particular maintenance window as completed / resolved. Should you have any questions or concerns please contact us via help.crucial.com.au.
Mar 30, 03:27-05:29 AEDT
[Scheduled] Blaze Platform Security Updates - Window 2
This maintenance is still ongoing, we are an estimated 60% way through the maintenance work so far. We have completed maintenance for this particular window. We will continue work in the next scheduled window. As this window is complete, we are marking it resolved.
Mar 29, 05:01-06:08 AEDT
[Scheduled] Blaze Platform Security Updates - Window 1
This maintenance is still ongoing, we are an estimated 25% way through the maintenance work so far. We have completed maintenance for this particular window. We will continue work in the next scheduled window. As this window is complete, we are marking it resolved.
Mar 28, 05:20-06:17 AEDT
Intermittent mail issues due to server blacklisting
All the listed servers have been repaired and IP updated. We are continuing to monitor. Should you have any questions or concerns please contact us via help.crucial.com.au.
Mar 26, 12:05-19:39 AEDT
[Scheduled] VPS Platform Security Updates - Window 2
This maintenance is now 100% complete, we are continuing to monitor. We are marking this particular maintenance window as resolved. Should you have any questions or concerns please contact us via help.crucial.com.au.
Mar 23, 05:01-05:38 AEDT
[Scheduled] VPS Platform Security Updates - Window 1
Hypervisor s606: All VMs are online
Mar 22, 10:13-15:09 AEDT
[Scheduled] Blaze Platform - Solidfire SAN Patch Update
The scheduled maintenance has been completed.
Mar 20, 23:00 - Mar 21, 03:00 AEDT
Outgoing Email Issues - sh24-eqx3-syd.ha-node.net + sh25-eqx3-syd.ha-node.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Mar 20, 17:07-19:19 AEDT
VPS Hypervisor Down - s487.au.crucialx.net
All VM's have been booted and are operational.
Mar 20, 12:31-18:38 AEDT
Phone Support - Static Lines / Dropped Calls
We have not had any further reports of issues, so we are marking this status event as resolved.
Mar 13, 11:51 - Mar 18, 15:53 AEDT
Server Inaccessible - s580.au.crucialx.net
The server has been rebooted and we have confirmed that all services are running fine.
Mar 14, 17:20-17:38 AEDT
[Scheduled] Reduced Phone Hours (This Friday)
The scheduled maintenance has been completed.
Mar 13, 12:01-17:15 AEDT
Emergency Maintenance - s650.au.crucialx.net, s652.au.crucialx.net
This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Mar 12, 18:03-20:54 AEDT
VPS Hypervisor Intermittent Issues - s652.au.crucialx.net
Be advised all VPS services have now been started up. This is a final update that this incident is now resolved. We are appreciate your patience whilst we resolved this matter.
Mar 12, 14:14-15:22 AEDT
VPS Hypervisor Down - s652.au.crucialx.net
This is a final update that this incident is now resolved and VMs are up. We are appreciate your patience whilst we resolved this matter.
Mar 11, 15:44-16:38 AEDT
Phone Support - Occasional Dropped Calls
Be advised we believe this issue has been addressed. Should you have any issues calling us, please contact us by going to help.crucial.com.au
Mar 6, 15:49 - Mar 9, 15:40 AEDT
Emergency Maintenance - s487.au.crucialx.net
The incident has been resolved, and all VMs are back online. Thankyou for your patience in this matter.
Mar 9, 00:00-05:21 AEDT
VPS Hypervisor Down - s478.au.crucialx.net
This issue has resolved, and the faulty software configuration has been rectified. Thank-you for your patience during this matter.
Mar 9, 02:13-03:49 AEDT
VPS Hypervisor Network Issue - s620.au.crucialx.net
This is a final update that this incident is now resolved. We are appreciate your patience whilst we resolved this matter.
Mar 5, 19:01-20:00 AEDT

February 2015

No incidents reported for this month.

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.

November 2014

No incidents reported for this month.

October 2014

No incidents reported for this month.

September 2014

No incidents reported for this month.

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.