This afternoon, we identified some software which has been intermittently causing system crashes on hypervisors running a specific model of motherboard. This software has now been systematically removed from all Crucial servers which will ensure we do not have any further disruptions to services due to this issue.
To ensure ongoing stability, we are conducting an internal-review of this issue with all staff involved. We will continue to closely monitor this platform for the next 14 days for any signs of the issue returning. Further details will be available on-request after the review has been completed.
Posted Aug 01, 2016 - 17:30 AEST
Monitoring
The server has booted correctly and all VMs are now booted. This issue is now resolved. Our team will continue to investigate the underlying cause and improve reliability.
Posted Aug 01, 2016 - 15:06 AEST
Identified
We have identified the cause of the issue and are in the process of rebooting the system. The server will be booting up shortly.
Posted Aug 01, 2016 - 15:00 AEST
Investigating
Be advised our internal monitoring has indicated that a VPS Hypervisor is down or unavailable. As a result your VPS service that resides on this node may not be accessible or connectable.
We are actively investigating and further updates will follow in the next 60 minutes.