This is a final update that this incident is now resolved. We appreciate your patience whilst we resolved this matter.
Posted Apr 17, 2015 - 21:04 AEST
Monitoring
Be advised that network connectivity has been restored for affected services, however we are still monitoring. This is primarily due to the DDOS protection being disabled. We are continuing to work on corrective measures to avoid this issue re-occurring.
Posted Apr 17, 2015 - 19:14 AEST
Update
Our engineers are still working on a fix to address this fault. We are treating this as priority 1 and have all required staff investigating as required.
We will update within the next 60 mins.
Posted Apr 17, 2015 - 19:04 AEST
Update
Be advised our network engineers are continuing to work on a resolution to this fault. We are working with the DDOS protection provider to resolve this matter.
We will provide another update within 60 mins.
Posted Apr 17, 2015 - 18:34 AEST
Update
Be advised our network engineers are still working on implementing the changes to address this fault. We appreciate your patience whilst we work towards a resolution.
We will provide another update within 60 mins.
Posted Apr 17, 2015 - 18:14 AEST
Identified
Be advised our network engineers have isolated the root cause and they are implementing changes to correct the fault.
We will provide another update within 60 mins.
Posted Apr 17, 2015 - 17:53 AEST
Update
This has been escalated to our network engineers whom are investigating further.
Posted Apr 17, 2015 - 17:42 AEST
Update
Be advised our DDOS protection has activated as expected, however this is causing unexpected network issues to some services. We are investigating further.
Posted Apr 17, 2015 - 17:41 AEST
Investigating
Be advised our network is currently experience issues due to a DDOS / DOS attack.
This is impacting connectivity to some Blaze VPS, Reseller and Shared Services.
The following cPanel hosting servers are impacted,