We've monitored the server now for the past 2 hours and have not seen any further issues. Systems administrators will continue to work in the back ground on the root cause.
Thankyou for your patience whilst we resolved this incident.
Posted Jul 30, 2015 - 13:01 AEST
Monitoring
Be advised we've restored services and the server is now online. We are still investigating the root cause. Additionally we will monitor the server to confirm all is working as expected.
If you are still having issues accessing your service please reach out to our support team via help.crucial.com.au.
Posted Jul 30, 2015 - 10:53 AEST
Identified
Be advised systems administrators are working on the affected server as a priority.
We will provide further updates within the next 60 mins.
Posted Jul 30, 2015 - 10:47 AEST
Investigating
Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.
This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.
We are actively investigating and further updates will follow in the next 60 minutes.