Service Advisory: Webmail and Email Service Impact
Identified - We are aware of an issue currently affecting email services, where some customers may be unable to send or receive emails.

Our Engineering Team has identified the issue and is actively working to restore normal email functionality as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution.
Jul 31, 2026 - 11:50 AEST
Email Delivery Issue Affecting Hotmail Domains
Update - We are continuing to work on a fix for this issue.
Jul 29, 2026 - 22:13 AEST
Identified - We are aware of an issue currently affecting email delivery to Hotmail domains.

Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution.
Jul 29, 2026 - 22:13 AEST

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network Operational
Blaze Cloud Platform Operational
Virtual Server Platform Operational
Web Hosting Services Operational
Reseller Hosting Services Operational
Crucial Website Operational
Crucial Client Area Operational
Help Centre Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 1, 2026

No incidents reported today.

Jul 31, 2026

Unresolved incident: Service Advisory: Webmail and Email Service Impact.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Update – Recommended Security Updates for cPanel Servers
Resolved - This incident has been resolved.
Jul 29, 22:59 AEST
Monitoring - As part of the latest security advisories released by cPanel, customers using VPS and Dedicated Servers are strongly advised to ensure the following components are updated to the latest supported versions:

cPanel & WHM
EasyApache packages
Operating System Kernel

cPanel has released additional security patches and recommendations to further strengthen protection against recently disclosed vulnerabilities. Applying these updates at the earliest is recommended to help safeguard your server environment and avoid potential service impact.

Please refer to the official advisories below for more details:
https://support.cpanel.net/hc/en-us/articles/40311543760407-Security-CVE-2026-29203-cPanel-WHM-WP2-Security-Update-May-08-2026
https://support.cpanel.net/hc/en-us/articles/40229402602519-Security-CVE-2026-23918
https://support.cpanel.net/hc/en-us/articles/40184022594071-CVE-2026-31431-copy-fail-reported-for-linux-kernels

For most customers, the patches have already been applied or are being rolled out automatically; however, customers using custom SSH ports or self-managed servers are advised to perform the recommended updates from their end.

We recommend performing these updates as soon as possible as a precautionary security measure. Thank you for your continued cooperation and understanding.
May 9, 03:44 AEST
Service Advisory: Website and Service Impact
Resolved - This incident has been resolved.
Jul 29, 22:59 AEST
Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability.

We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 21:33 AEST
Identified - We have identified another issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it.

Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 16:33 AEST
Monitoring - The issue affecting the accessibility of our brand website, along with some impacted services, has now been resolved. Our Engineering Team will continue to closely monitor the situation to ensure ongoing stability.

We appreciate your patience and understanding while we worked to address this matter. Please be assured that we will continue to provide updates should any new developments arise.
May 18, 14:51 AEST
Identified - We are aware of the issue affecting the accessibility of our brand website, as well as some impacted services, and our Engineering Team is working around the clock to resolve it.

Please know that we are doing everything we can to address this matter, and we will provide timely updates as soon as more information becomes available.
May 18, 14:06 AEST
Duplicate Emails Received from Gmail
Resolved - This incident has been resolved.
Jul 29, 22:59 AEST
Identified - We are actively tracking an issue where some customers may receive duplicate copies of incoming emails when the messages originate from Gmail or Google Workspace accounts.

After a thorough investigation of our mail infrastructure, we have verified that this behavior is not caused by our hosting platform, local mail servers, or internal network delivery. The duplicate messages are generated during the external sending process from the Google network and have been replicated during independent testing.

What this means for you:

-No action is required: You do not need to alter your email settings or open a support ticket.
-Email integrity is secure: No data is being lost, and email delivery remains fully functional aside from the duplicate copies.

Our Approach: While a manual server-side modification exists that could suppress these duplicates, implementing it presents a significant risk to overall mail reliability. Forcing this workaround could unintentionally block legitimate mail or increase the risk of valid messages being marked as spam. To protect your email delivery performance, we are letting standard delivery protocols handle the messages naturally.

We are continuously monitoring inbound mail traffic and tracking updates regarding Google's sending behavior and third-party integration updates. We appreciate your patience and will provide further updates as soon as more technical details become available.
Jun 5, 14:00 AEST
Email Delivery Issues Affecting External Recipients
Resolved - This incident has been resolved.
Jul 29, 22:58 AEST
Monitoring - The issue affecting email delivery to certain external recipients has now been resolved.

Our investigation determined that the issue was related to the SpamExperts email filtering service. As part of the remediation process, the API version was updated, which restored normal email delivery operations.

Our Team will continue to closely monitor the environment to ensure ongoing stability.

We appreciate your patience and understanding while we worked to address this issue.
Jun 15, 13:22 AEST
Identified - We are aware of an issue currently affecting email delivery to certain external providers, including Gmail and Hotmail domains.

Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution
Jun 15, 08:39 AEST
Security Alert – cPanel, WHM and Webmail Access Restricted
Resolved - This incident has been resolved.
Jul 29, 22:58 AEST
Monitoring - The temporary restrictions on WHM, cPanel, and Webmail access have now been removed, and services should be accessible normally. Our senior system admins continue to install new security patch, and monitor the servers in background.

As an additional precaution, SSH and SFTP access (ports 22/2222) remains temporarily restricted while further security validation and patching activities continue.

Workaround for VPS & Dedicated customers:
Access the server terminal via WHM >> Terminal:

These steps are being taken proactively to help safeguard customer environments while additional security updates are reviewed and applied.

Thank you for your patience and understanding.
May 9, 03:38 AEST
Identified - This incident is related to a recently identified security vulnerability in cPanel & WHM login. cPanel would release a new security patch tonight to fix all the identified vulnerabilities and we have planned to install the same on all our servers as soon as released.

For self-managed VPS and Dedicated Servers, we recommend running the force upcp script (cPanel version update script) after 12:30 PM EST.

Given the nature of this vulnerability, and our immediate priority is to secure data and prevent any impact, we are blocking certain access (WHM/cPanel/Webmail) temporarily, until further notice.

Your email functionality continues to work (IMAP/POP), we request to use email clients to access your emails in the meantime.

We will keep this post updated once we install the patch on respective servers. Thank you for your understanding and support.
May 8, 16:59 AEST
Security Advisory: Immediate cPanel Update Recommended for VPS & Dedicated Servers
Resolved - This incident has been resolved.
Jul 29, 22:21 AEST
Update - We understand the criticality of your services and the impact this situation may be causing. As communicated earlier, this incident is related to a recently identified security vulnerability in cPanel & WHM login.

Our teams are actively working to assess and restore affected servers. Given the nature of this vulnerability, the process is complex, and our immediate priority is to secure data and prevent further impact, which is why certain access (Server/WHM/cPanel) has been temporarily restricted.

Please rest assured that this is being handled with the highest priority, and we will share further updates as progress is made. We appreciate your understanding and support during this time.
May 3, 22:59 AEST
Update - Dear Customers,

As part of ongoing security measures, we have temporarily blocked access to cPanel, WHM, and Webmail ports on servers where the required cPanel patch has not yet been applied.

We strongly request all users to update their cPanel versions on priority to restore normal access.

In the meantime, you can continue accessing your panels using service subdomains, for example:

whm.domainname
cpanel.domainname
webmail.domainname

We appreciate your cooperation in helping maintain a secure environment.
May 1, 23:04 AEST
Monitoring - Dear Customers,

A critical security vulnerability affecting cPanel & WHM login authentication has recently been identified by the vendor. This issue impacts all currently supported versions of cPanel and may expose servers to unauthorized access if left unpatched.

The good news is that cPanel has now released the official security patch for supported versions. We strongly recommend that all customers using VPS and Dedicated Servers; update to the latest cPanel version at the earliest to avoid any potential impact from this vulnerability.

Action Required
Please update cPanel to the latest version via WHM or from the server using the standard update process.

For guidance, please refer to the official documentation:
https://docs.cpanel.net/whm/cpanel/upgrade-to-latest-version/

Important Notes

No known service impact has been reported at this time.
Servers with auto-updates enabled may already receive the patch automatically.
Customers running older / unsupported cPanel versions are strongly advised to upgrade to a supported build immediately, as the vulnerability may also affect those versions.

We recommend applying this update as soon as possible as a precautionary security measure.
Apr 29, 16:34 AEST
Service Advisory – Shared Linux Hosting
Resolved - This incident has been resolved.
Jul 29, 22:20 AEST
Monitoring - Our Infrastructure team has identified the root cause as a faulty kernel affecting the impacted servers.

A stable kernel has now been applied to the affected servers, and services have been successfully restored. Websites, cPanel, and Webmail should now be accessible.

We will continue to closely monitor the environment, and our administrators will take any further actions required to ensure ongoing stability.

Thank you for your patience and understanding.
Jul 21, 14:52 AEST
Identified - We are aware of an issue that is preventing some customers from accessing websites and emails.

Our Infrastructure team is actively investigating the issue and working to restore services as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution
Jul 21, 14:09 AEST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

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