Cooling System Incident at Data Centre
Identified - Our Pyrmont Data Centre is currently experiencing a cooling system incident. Some customer services are being shut down as a precaution to avoid data-loss. Your patience is appreciated.

As further information becomes available, we will provide an update here.
Nov 16, 13:06 AEDT

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Partial Outage
Virtual Server Platform   ? Partial Outage
Web Hosting Services   ? Partial Outage
Reseller Hosting Services   ? Partial Outage
Crucial Website   ? Operational
Crucial Client Area   ? Operational
Help Centre   ? Degraded Performance
Phone Support   Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 15, 2018
Shared/Re-seller Hosting Servers Unresponsive
Resolved - This incident has been resolved.
Nov 15, 18:51 AEDT
Monitoring - The issue has been identified with the underlying infrastructure supporting these servers and action has been taken to rectify the problem.

We will continue to closely monitor the situation.
Nov 15, 15:50 AEDT
Investigating - Be advised our internal monitoring has indicated that the following Shared and Reseller Hosting servers are currently unresponsive.

rs39-eqx3-syd.ha-node.net
rs40-eqx3-syd.ha-node.net
sh32-eqx3-syd.ha-node.net

This may be impacting access to your website, email services, ftp services and access to the cPanel and WHM control panels.

We are actively investigating and further updates will follow in the next 60 minutes.
Nov 15, 15:30 AEDT
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018
Support Ticket System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 9, 00:11 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 AEDT
Scheduled - Technicians will be performing maintenance on the Support Ticket System.

During the time of the maintenance the ticketing system will not be accessible and delays to tickets responses is expected. We expect that the ticketing system will not be accessible for about 30 minutes.

We will provide updates on our progress as necessary here during the maintenance.
Nov 8, 09:44 AEDT
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

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