All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019
Resolved - This incident has been resolved.
Apr 9, 10:08 AEST
Monitoring - We have identified a combination of network and storage subsystem-related issues that were affecting performance on this hypervisor. Both issues have now been addressed and performance has returned to normal levels. We will be monitoring the hypervisor for further problems over the coming hours.
Apr 9, 07:48 AEST
Update - We have identified a further network issue affecting the hypervisor and are investigating further.
Apr 9, 07:21 AEST
Identified - We have identified a storage subsystem issue causing the performance problems on kvsrv001.lin.oa.apdcsy1.crucial.com.au. We have implemented a fix and are seeing performance slowly recovering.
Apr 9, 07:16 AEST
Investigating - One of our KVM VPS hypervisors (kvsrv001.lin.oa.apdcsy1.crucial.com.au) is currently under very heavy load. Customers with VPS instances on this hypervisor may be experience reduced performance and/or completely unavailable.

Our technicians are currently investigating the issue.
Apr 9, 07:00 AEST
Completed - The scheduled maintenance has been completed.
Apr 9, 06:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 05:00 AEST
Scheduled - Our systems administrators will be performing scheduled maintenance on the network that carries traffic for customer VPS servers. This change in configuration is part of cleanup following last weeks migrations.

As no impact is expected, this is a hazard notification only.
Apr 8, 15:58 AEST
Apr 8, 2019
Resolved - This work has now been completed. All services are operational again.
Apr 8, 08:50 AEST
Identified - The OnApp controller for vps.crucial.com.au will be offline for maintenance between 8am and 9am this morning. All vps services will remain online, however the console, power functions, and controller login will be unavailable during this window.
Apr 8, 08:08 AEST
Apr 7, 2019

No incidents reported.

Apr 6, 2019
Completed - The scheduled maintenance has been completed.
Apr 6, 03:02 AEDT
Verifying - All the virtual server hosted on the second batch of hypervisors have now been powered on. We are now conducting final verification checks.
Apr 6, 02:18 AEDT
Update - The hypervisors are now being racked up in the new data centre. We are currently working on the network and power connectivity for these servers.
We will be power up the hypervisors and the virtual servers on them one by one.
Apr 6, 01:07 AEDT
Update - The hypervisors are now being removed from the rack and we are currently in process of transporting the hypervisors to the new data centre.
Apr 5, 23:52 AEDT
Update - Virtual machines on the second batch of hypervisors are now shutting down.
Apr 5, 23:36 AEDT
Update - All the virtual server hosted on the first batch of hypervisors have now been powered on.
Apr 5, 23:20 AEDT
Update - The hypervisors are now being racked up in the new data centre. We are currently working on the network and power connectivity for these servers.
We will be power up the hypervisors and the virtual servers on them one by one.
Apr 5, 22:46 AEDT
Update - The hypervisors have now been removed from the rack and we are currently in process of transporting the hypervisors to the new data centre.
Apr 5, 22:16 AEDT
Update - Virtual machines are now offline. We are now shutting down the hypervisors.
Apr 5, 22:07 AEDT
Update - Virtual machines on the first batch of hypervisors are now shutting down.
Apr 5, 22:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 AEDT
Scheduled - As part of our ongoing efforts to continually improve our service, on Friday April 5th 2019, we will be migrating selected servers to a new data centre facility. The migration is part of a planned maintenance schedule and ensures that your services remain in an optimal environment.

We thank you in advance for your patience and understanding while we migrate your service. The Team at Crucial look forward to providing you with the same high level of reliability and service into the future.

Affected Hypervisors:
First Batch:
xnsrv050.oa.apdcsy1.crucial.com.au
xnsrv049.oa.apdcsy1.crucial.com.au
xnsrv048.oa.apdcsy1.crucial.com.au
xnsrv047.oa.apdcsy1.crucial.com.au
xnsrv046.oa.apdcsy1.crucial.com.au
xnsrv045.oa.apdcsy1.crucial.com.au

Second Batch:
xnsrv051.oa.apdcsy1.crucial.com.au
kvsrv003.lin.oa.apdcsy1.crucial.com.au
kvsrv002.lin.oa.apdcsy1.crucial.com.au
kvsrv001.win.oa.apdcsy1.crucial.com.au
kvsrv001.lin.oa.apdcsy1.crucial.com.au

FAQs

1. What will happen to my server? Does my hardware change? Does my IP address change? Does my DNS change? What is changing?

The only change that is being made to your server is its physical location. Our hosting infrastructure is migrating from the current data centre located in Pyrmont, Sydney, to another data centre also located in Pyrmont, Sydney. Your hardware, firewall configurations, DNS, IP addresses, software and configuration settings will remain the same.


2. When will this migration occur?
The migration will be performed between the times of 10PM and 4AM on the date specified above. Crucial routinely migrates hundreds of hosting services between servers and data centres. The same experienced team will be performing the migration of your server.


3. What do I need to do?
In most cases, the only thing you will need to do is double check that your service is working as expected after the migration. Our monitoring systems will let us know of issues in most instances. To minimise the potential downtime for your server, please disable any software updates that may be installed upon start up or shutdown.


4. How much downtime will there be?
This is something that we are working very hard to minimise. The downtime for your server may vary depending on the type of hosting along with a number of other factors. Although the migration window will be 6 hours, the average downtime will be less than 120 minutes per service as they are migrated in batches.


5. Can I request a specific migration time?
Due to the size and complexity of this project specific requests cannot be accommodated. We are executing the move at the lowest activity times of the day.


6. Will this cost me anything?
No, the migration will be done free of charge and there will be no change to your ongoing server costs.
Mar 26, 16:16 AEDT
Apr 5, 2019
Completed - The scheduled maintenance has been completed.
Apr 5, 02:32 AEDT
Verifying - Verification is currently underway for the maintenance items.
Apr 5, 01:40 AEDT
Update - All the virtual server hosted on the second batch of hypervisors have now been powered on.
Apr 5, 01:39 AEDT
Update - The hypervisors are now racked up in the new data centre. We are currently working on the network and power connectivity for these servers.
We will be power up the hypervisors and the virtual servers on them one by one.
Apr 5, 00:58 AEDT
Update - The hypervisors have now been removed from the rack and we are currently in process of transporting the hypervisors to the new data centre.
Apr 5, 00:27 AEDT
Update - Virtual servers are now offline. We are now shutting down the hypervisors.
Apr 5, 00:18 AEDT
Update - Virtual machines on the second batch of hypervisors are now shutting down.
Apr 5, 00:14 AEDT
Update - All the virtual server hosted on the first batch of hypervisors have now been powered on.
Apr 4, 23:52 AEDT
Update - The hypervisors are now racked up in the new data centre. We are currently working on the network and power connectivity for these servers.
We will be power up the hypervisors and the virtual servers on them one by one.
Apr 4, 23:11 AEDT
Update - The hypervisors have now been removed from the rack and we are currently in process of transporting the hypervisors to the new data centre.
Apr 4, 22:26 AEDT
Update - Virtual servers are now offline. We are now shutting down the hypervisors.
Apr 4, 22:06 AEDT
Update - Virtual machines on the first batch of hypervisors are now shutting down.
Apr 4, 22:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 AEDT
Scheduled - As part of our ongoing efforts to continually improve our service, on Thursday April 4th 2019, we will be migrating selected servers to a new data centre facility. The migration is part of a planned maintenance schedule and ensures that your services remain in an optimal environment.

We thank you in advance for your patience and understanding while we migrate your service. The Team at Crucial look forward to providing you with the same high level of reliability and service into the future.

Affected Hypervisors:
First Batch:
xnsrv009.oa.apdcsy1.crucial.com.au
xnsrv011.oa.apdcsy1.crucial.com.au
xnsrv010.oa.apdcsy1.crucial.com.au
xnsrv007.oa.apdcsy1.crucial.com.au
xnsrv006.oa.apdcsy1.crucial.com.au
xnsrv005.oa.apdcsy1.crucial.com.au

Second Batch:
xnsrv044.oa.apdcsy1.crucial.com.au
xnsrv043.oa.apdcsy1.crucial.com.au
xnsrv042.oa.apdcsy1.crucial.com.au
xnsrv041.oa.apdcsy1.crucial.com.au
xnsrv040.oa.apdcsy1.crucial.com.au
xnsrv039.oa.apdcsy1.crucial.com.au

FAQs

1. What will happen to my server? Does my hardware change? Does my IP address change? Does my DNS change? What is changing?

The only change that is being made to your server is its physical location. Our hosting infrastructure is migrating from the current data centre located in Pyrmont, Sydney, to another data centre also located in Pyrmont, Sydney. Your hardware, firewall configurations, DNS, IP addresses, software and configuration settings will remain the same.


2. When will this migration occur?
The migration will be performed between the times of 10PM and 4AM on the date specified above. Crucial routinely migrates hundreds of hosting services between servers and data centres. The same experienced team will be performing the migration of your server.


3. What do I need to do?
In most cases, the only thing you will need to do is double check that your service is working as expected after the migration. Our monitoring systems will let us know of issues in most instances. To minimise the potential downtime for your server, please disable any software updates that may be installed upon start up or shutdown.


4. How much downtime will there be?
This is something that we are working very hard to minimise. The downtime for your server may vary depending on the type of hosting along with a number of other factors. Although the migration window will be 6 hours, the average downtime will be less than 120 minutes per service as they are migrated in batches.


5. Can I request a specific migration time?
Due to the size and complexity of this project specific requests cannot be accommodated. We are executing the move at the lowest activity times of the day.


6. Will this cost me anything?
No, the migration will be done free of charge and there will be no change to your ongoing server costs.
Mar 26, 16:15 AEDT