All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Crucial

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Network Maintenance Oct 26, 22:00 - Oct 27, 04:00 AEDT
Our network engineers will be performing network maintenance on Tuesday, 26th of October starting at 22:00 AEDT lasting up to 6 hours.

There may be a minor interruption to some services during this period of approx. 2 minutes while routes take alternative paths around the router undergoing maintenance.
Posted on Oct 19, 07:58 AEDT
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 09:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 09:30 AEDT
Scheduled - Our systems administrators will be performing live migrations for our Shared Hosting and Reseller Hosting servers.

The result of this work will include a hardware refresh of the underlying infrastructure, and servers being relocated to our Equinix SY5 Datacenter.

Customers may experience some service degradation for the duration of these migrations, however there is no expected downtime.
Oct 15, 09:25 AEDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 08:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:10 AEDT
Scheduled - Our systems administrators will be performing live migrations for our Shared Hosting and Reseller Hosting servers.

The result of this work will include a hardware refresh of the underlying infrastructure, and servers being relocated to our Equinix SY5 Datacenter.

Customers may experience some service degradation for the duration of these migrations, however there is no expected downtime.
Oct 14, 16:08 AEDT
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 04:40 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:40 AEDT
Scheduled - Our systems administrators will be performing live migrations for our Shared Hosting and Reseller Hosting servers.

The result of this work will include a hardware refresh of the underlying infrastructure, and servers being relocated to our Equinix SY5 Datacenter.

Customers may experience some service degradation for the duration of these migrations, however there is no expected downtime.
Oct 13, 16:37 AEDT
Oct 13, 2021
Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 16:00 AEDT
Scheduled - Our systems administrators will be performing live migrations for our Shared Hosting and Reseller Hosting servers.

The result of this work will include a hardware refresh of the underlying infrastructure, and servers being relocated to our Equinix SY5 Datacenter.

Customers may experience some service degradation for the duration of these migrations, however there is no expected downtime.
Oct 12, 15:58 AEDT
Oct 12, 2021
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Resolved - We have been monitoring this situation and services have remained stable. This incident is now resolved.
Oct 6, 14:34 AEDT
Investigating - Be advised our internal monitoring has indicated that some Shared/Reseller Hosting servers have become temporarily unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Oct 6, 14:14 AEDT