All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Crucial

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - We will be performing routine maintenance on network devices which support a portion of our Shared and Reseller Hosting platforms.

Whilst we anticipate that maintenance required should take less than 15 minutes with very minimal downtime.

Should any issues arise during maintenance, please reach out to our support team.
May 28, 15:19 AEST
Maintenance - Shared Hosting Jun 15, 22:00 - Jun 16, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

sh31-eqx3-syd.ha-node.net
vmsh38.ha-node.net

We will provide updates on our progress here during the maintenance as needed.
Posted on May 29, 16:51 AEST
Maintenance - Shared Hosting Jun 16, 22:00 - Jun 17, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared Hosting Server. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following server will be affected:

sh29-eqx3-syd.ha-node.net

We will provide updates on our progress here during the maintenance as needed.
Posted on Jun 2, 10:03 AEST
Maintenance - Shared/Reseller Hosting Jun 17, 22:00 - Jun 18, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared/Reseller Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

sh30-eqx3-syd.ha-node.net
sh32-eqx3-syd.ha-node.net
sh33-eqx3-syd.ha-node.net
rs39-eqx3-syd.ha-node.net
rs40-eqx3-syd.ha-node.net
rs41-eqx3-syd.ha-node.net
vmsh39.ha-node.net
vmsh40.ha-node.net
vmsh41.ha-node.net
vmrs48.ha-node.net
vmrs49.ha-node.net

We will provide updates on our progress here during the maintenance as needed.
Posted on Jun 2, 10:17 AEST
Maintenance - Shared/Reseller/DNS Hosting Jun 18, 22:00 - Jun 19, 02:00 AEST
Our systems administrators will be performing maintenance on the following Shared/Reseller/DNS Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

The following servers will be affected:

sh34-eqx3-syd.ha-node.net
vmsh35.ha-node.net
vmsh36.ha-node.net
vmsh37.ha-node.net
vmrs42.ha-node.net
vmrs43.ha-node.net
vmrs44.ha-node.net
vmrs45.ha-node.net
vmrs46.ha-node.net
vmrs47.ha-node.net
vmdm01.ha-node.net

We will provide updates on our progress here during the maintenance as needed.
Posted on Jun 2, 10:24 AEST
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Resolved - This incident has been resolved.
May 29, 13:36 AEST
Monitoring - All Virtual machines on hypervisor xnsrv34.blaze.apdcsy1.crucial.com.au are now back online and are being monitored in the usual manner.

We are investigating the cause of this hypervisor interruption.
May 29, 11:15 AEST
Investigating - Our monitoring has alerted us to an issue on the hypervisor xnsrv34.blaze.apdcsy1.crucial.com.au which is affecting all Virtual machines. Our system administrators are investigating the issue
May 29, 11:03 AEST
May 28, 2020
Resolved - This incident has been resolved.
May 28, 13:37 AEST
Identified - We are conducting urgent maintenance on our ticketing system.

During this time we will not be able receive tickets through our client area or replies to existing tickets.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 28, 13:31 AEST
May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Resolved - This incident has been resolved.
May 21, 07:00 AEST
Monitoring - All Virtual machines are back online and are being monitored.
May 21, 01:30 AEST
Investigating - Our monitoring has alerted us to an issue on the hypervisor xnsrv33.blaze.apdcsy1.crucial.com.au which is affecting all Virtual machines. Our system administrators are investigating the issue
May 21, 00:41 AEST
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.