All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2019

No incidents reported today.

Oct 17, 2019

No incidents reported.

Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:01 AEDT
Scheduled - Our systems administrators will be performing scheduled maintenance of the SAN arrays which power our Shared Hosting cloud.

Customers may experience slower than usual service times for a period of no longer than 10 minutes. All servers will stay on-line for the duration of this maintenance.
Oct 15, 15:23 AEDT
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:01 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Reseller Hosting Servers on the night of Tuesday 15th October between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

rs40-eqx3-syd.ha-node.net
rs41-eqx3-syd.ha-node.net

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Oct 14, 11:24 AEDT
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:01 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Tuesday 15th October between 22:00 and 00:00 (AEST). As part of this maintenance, the following servers will be updated and rebooted:

sh29-eqx3-syd.ha-node.net
vmsh42.ha-node.net

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Oct 14, 11:23 AEDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 14:53 AEDT
Identified - Be advised our internal monitoring has indicated that the Shared Hosting server sh31-eqx3-syd.ha-node.net is currently down or unavailable.

We have identified the cause of the issue and are working to bring the server back online as soon as possible.

- sh31-eqx3-syd.ha-node.net

We will provide an update when there is a significant change in the situation.
Oct 9, 13:59 AEDT
Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 22:53 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the Shared Hosting Server vmsh43.ha-node.net tonight between 22:00 and 00:00 (AEST). As part of this maintenance, the server will be updated and rebooted.

We expect less than 15 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Oct 8, 10:51 AEDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019
Resolved - This incident has been resolved.
Oct 6, 08:07 AEDT
Investigating - Our Technical Operations team are currently troubleshooting an issue which has caused our phone system to go offline.

Please contact us through our Help Center to submit a support request if necessary.

https://support.crucial.com.au

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.

You can subscribe to this incident to receive an SMS or Email notification when our phone support is operational.
Oct 6, 07:54 AEDT
Oct 5, 2019

No incidents reported.

Oct 4, 2019
Resolved - This incident has been resolved.
Oct 4, 09:26 AEST
Monitoring - Be advised that the Shared Hosting server sh32-eqx3-syd.ha-node.net became unresponsive and was rebooted.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Oct 4, 08:20 AEST
Completed - The scheduled maintenance has been completed.
Oct 4, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh18-eqx3-syd.ha-node.net
sh23-eqx3-syd.ha-node.net
Sep 30, 12:50 AEST