Crucial Hosting Status

All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

COVID-19 Update

Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.

We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.

Thank you for choosing Crucial

Core Network Operational

Blaze Cloud Platform Operational

Virtual Server Platform Operational

Web Hosting Services Operational

Reseller Hosting Services Operational

Crucial Website Operational

Crucial Client Area Operational

Help Centre Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Service Interruption - Reseller Hosting Servers - vmrs45,vmrs46 and vmrs47 Jan 25, 22:30 - Jan 26, 00:30 AEDT

Our systems administrators will be performing maintenance on some of the Reseller Hosting Servers on the night of Monday 25th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmrs45.ha-node.net
vmrs46.ha-node.net
vmrs47.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 13:40 AEDT

Service Interruption - Shared/Reseller Hosting Servers - vmrs49.ha-node.net and vmsh41.ha-node.net Jan 26, 22:30 - Jan 27, 00:30 AEDT

Our systems administrators will be performing maintenance on some of the Shared/Reseller Hosting Servers on the night of Tuesday 26th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmrs49.ha-node.net
vmsh41.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 13:47 AEDT

Shared Hosting Migration - vmsh53.ha-node.net Jan 27, 20:00 - Jan 28, 04:00 AEDT

During the scheduled migration window, each affected site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group.
Posted on Jan 20, 11:51 AEDT

Scheduled Maintenance - kvsrv005.lin.oa.glsw.crucial.com.au - Group A Jan 27, 22:00 - Jan 28, 06:00 AEDT

Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv005.lin.oa.glsw.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv005.lin.oa.glsw.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Posted on Jan 21, 09:08 AEDT

Scheduled Maintenance - kvsrv005.lin.oa.glsw.crucial.com.au - Group B Jan 28, 22:00 - Jan 29, 06:00 AEDT

Service Interruption - Shared/Reseller Hosting Servers - rs41-eqx3-syd.ha-node.net and sh33-eqx3-syd.ha-node.net Jan 28, 22:30 - Jan 29, 00:30 AEDT

Our systems administrators will be performing maintenance on some of the Shared/Reseller Hosting Servers on the night of Thursday 28th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

rs41-eqx3-syd.ha-node.net
sh33-eqx3-syd.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 14:07 AEDT

Service Interruption - Shared/Reseller Hosting Servers - vmsh38.ha-node.net and vmsh39.ha-node.net Jan 29, 22:30 - Jan 30, 00:30 AEDT

Our systems administrators will be performing maintenance on some of the Shared/Reseller Hosting Servers on the night of Friday 29th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmsh38.ha-node.net
vmsh39.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 14:16 AEDT

Past Incidents

Jan 24, 2021

No incidents reported today.

Jan 23, 2021

Service Interruption - Shared/Reseller Hosting Servers - vmrs48.ha-node.net and vmsh40.ha-node.net

Completed - The scheduled maintenance has been completed.
Jan 23, 01:42 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:30 AEDT

Scheduled - Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Friday 22nd January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmrs48.ha-node.net
vmsh40.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Jan 22, 12:48 AEDT

Jan 22, 2021

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

Shared Hosting Server Maintenance - vmsh52.ha-node.net

Completed - The scheduled maintenance has been completed.
Jan 19, 23:30 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 AEDT

Scheduled - Our systems administrators will be performing scheduled maintenance on the Shared Hosting Server vmsh52.ha-node.net.

As part of this maintenance, the Shared Hosting Server vmsh52.ha-node.net will be rebooted.

We expect less than 30 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Jan 19, 11:50 AEDT

Jan 18, 2021

No incidents reported.

Jan 17, 2021

Shared / Reseller Hosting Degraded Performance

Resolved - This incident has been resolved.
Jan 17, 01:38 AEDT

Identified - Our administrators have located a hardware issue, and are in the process of resolving it.
Jan 16, 22:23 AEDT

Investigating - We are currently investigating this issue.
Jan 16, 21:18 AEDT

Jan 16, 2021

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

Service Interruption - Reseller Hosting Server - vmrs42.ha-node.net

Resolved - This incident has been resolved.
Jan 11, 17:38 AEDT

Monitoring - vmrs42.ha-node.net has been rebooted and is currently running a mysqlcheck.

We will investigate the cause of the issue and continue to monitor this server in the usual manner.
Jan 11, 17:13 AEDT

Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs42.ha-node.net is experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Jan 11, 17:02 AEDT

Jan 10, 2021

No incidents reported.