Monitoring - Dear Customers,

cPanel has released a security update to address CVE-2026-58048, a database privilege escalation vulnerability affecting supported cPanel & WHM versions. We strongly recommend that all customers update their servers to the patched versions available.

Please refer to the official advisories below for more details:

https://support.cpanel.net/hc/en-us/articles/42285745783703-Security-CVE-2026-58048-Database-Privilege-Escalation

Action Required

Please log in to your server via SSH as the root user and run the following command:

/scripts/upcp

This command will download and install the latest available cPanel & WHM updates, including the security fixes released by cPanel.

After the update completes, verify your cPanel version:

/usr/local/cpanel/cpanel -V

Why This Update required

This security release addresses a vulnerability that could allow privilege escalation within the database environment. Applying the latest cPanel update is the recommended mitigation from cPanel and helps protect your server from potential exploitation.

If you are unable to perform the update or experience any issues during the upgrade process, please contact our support team. We will be happy to assist you.

Aug 03, 2026 - 20:30 AEST

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network Operational
Blaze Cloud Platform Operational
Virtual Server Platform Operational
Web Hosting Services Operational
Reseller Hosting Services Operational
Crucial Website Operational
Crucial Client Area Operational
Help Centre Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 18, 2026

No incidents reported today.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Resolved - Our phone support lines have now been restored and are fully operational.

Our engineers have completed the necessary work to resolve the issue and are taking steps to help prevent it from happening again.

We apologize for the inconvenience and appreciate your patience and understanding.

Live Chat Support: Our live chat support remains available 24/7 if you need further assistance.

Aug 14, 12:00 AEST
Investigating - We are currently experiencing an issue affecting our phone support lines, and customers may be unable to reach us. Our engineers are actively investigating the issue and working to restore service as quickly as possible.

Need support in the meantime? Our live chat support remains available 24/7, and we encourage customers to contact us through chat for immediate assistance.

We sincerely apologize for the inconvenience and will provide updates as soon as more information becomes available.

Aug 14, 11:12 AEST

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Resolved - The issue affecting email delivery to Hotmail domains has been resolved, and email delivery has returned to normal.

Our Engineering Team has completed the necessary work, and we are no longer observing the reported delivery issue.

Thank you for your patience and understanding while we worked to resolve this issue.

Aug 12, 21:38 AEST
Update - We are continuing to work on a fix for this issue.
Jul 29, 22:13 AEST
Identified - We are aware of an issue currently affecting email delivery to Hotmail domains.

Our Engineering Team is actively investigating the issue and working around the clock to restore normal email delivery as quickly as possible.

Please be assured that resolving this issue is our highest priority. We will continue to provide timely updates as soon as additional information becomes available.

We appreciate your patience and understanding while we work toward a resolution.

Jul 29, 22:13 AEST

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.