All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Crucial

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv002.win.oa.glsw.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv002.win.oa.glsw.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Posted on Apr 13, 16:11 AEST
Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv002.win.oa.glsw.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv002.win.oa.glsw.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Posted on Apr 13, 16:12 AEST
Past Incidents
Apr 20, 2021
Completed - The scheduled maintenance has been completed.
Apr 20, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:30 AEST
Scheduled - Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv002.win.oa.glsw.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv002.win.oa.glsw.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Apr 13, 16:09 AEST
Apr 19, 2021
Resolved - This incident has been resolved.
Apr 19, 15:47 AEST
Monitoring - Our DC team has replaced the failed hardware component and the server is back online.

We are continuing to monitor in the usual manner.
Apr 19, 13:39 AEST
Identified - We have identified a failed hardware component and our DC team is on-site to rectify it.

Further updates will be provided within the next 60 minutes or if there is a change to this situation.
Apr 19, 13:15 AEST
Investigating - Be advised the server idera041.au.crucialx.net is currently inaccessible.

This may be impacting access to backups hosted on this server.

We are investigating and will have an update in approx 60 mins or if there is a change to this situation.
Apr 19, 12:18 AEST
Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Completed - The scheduled maintenance has been completed.
Apr 15, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 AEST
Scheduled - Our systems administrators will be performing scheduled maintenance on the infrastructure
hosting our Shared Hosting Servers.

As part of this maintenance, the following Shared Hosting servers will be updated, rebooted and migrated to different compute resources:

- vmsh52.ha-node.net

We expect less than 10 minutes of downtime per server during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Apr 15, 13:48 AEST
Completed - The scheduled maintenance has been completed.
Apr 15, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:30 AEST
Scheduled - Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv001.win.oa.apdcsy1.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv001.win.oa.apdcsy1.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Apr 6, 14:14 AEST
Apr 14, 2021
Completed - The scheduled maintenance has been completed.
Apr 14, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 21:30 AEST
Scheduled - Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv001.win.oa.apdcsy1.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv001.win.oa.apdcsy1.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Apr 6, 14:12 AEST
Apr 13, 2021
Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Resolved - Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs63.ha-node.net experienced a system reboot at 08:40 AEDT this morning.

This may have impacted access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

The server is now back online and a database consistency check is being performed.

We are investigating the cause of this issue, and will continue to monitor in the usual manner.
Apr 8, 08:30 AEST
Resolved - Be advised our internal monitoring has indicated that the following Shared Hosting servers experienced a system reboot at 08:40 AEDT this morning:

vmsh44.ha-node.net
vmsh47.ha-node.net
vmsh56.ha-node.net

This may have impacted access to your website, email services, ftp services and access to the cPanel control panel.

The servers are now back online and a database consistency check is being performed.

We are investigating the cause of this issue, and will continue to monitor in the usual manner.
Apr 8, 08:30 AEST
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.