All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Operational
Virtual Server Platform   ? Operational
Web Hosting Services   ? Operational
Reseller Hosting Services   ? Operational
Website   ? Operational
Crucial Control   ? Operational
Help Centre   ? Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
VPS Hypervisor Maintenance - Group 3 Jul 22, 23:00 - Jul 23, 07:00 AEST
Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important security patches and bug-fixes will be applied during this maintenance-window. This will improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for approximately 60 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv001
- xnsrv002
- xnsrv014
- xnsrv019
- xnsrv022
- xnsrv025
- xnsrv031
- xnsrv034
- xnsrv039
- xnsrv050
Posted on Jul 13, 13:54 AEST
VPS Hypervisor Maintenance - Group 4 Jul 23, 23:00 - Jul 24, 07:00 AEST
Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important security patches and bug-fixes will be applied during this maintenance-window. This will improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for approximately 60 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv003
- xnsrv006
- xnsrv018
- xnsrv024
- xnsrv026
- xnsrv032
- xnsrv036
- xnsrv038
- xnsrv044
- xnsrv045
Posted on Jul 13, 13:56 AEST
VPS Hypervisor Maintenance - Group 5 Jul 24, 23:00 - Jul 25, 07:00 AEST
Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important security patches and bug-fixes will be applied during this maintenance-window. This will improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for approximately 60 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv004
- xnsrv005
- xnsrv007
- xnsrv008
- xnsrv009
- xnsrv010
- xnsrv013
- xnsrv017
- xnsrv021
- xnsrv023
- xnsrv030
- xnsrv033
Posted on Jul 13, 13:59 AEST
VPS Hypervisor Maintenance - Group 6 Jul 25, 23:00 - Jul 26, 05:00 AEST
Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important security patches and bug-fixes will be applied during this maintenance-window. This will improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for approximately 60 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv011
- xnsrv012
- xnsrv042
- xnsrv048
- xnsrv049
- xnsrv051

These hypervisors have been rescheduled from the Group 1 maintenance window.
Posted on Jul 19, 15:59 AEST
VPS Hypervisor Maintenance - Group 7 Jul 26, 23:00 - Jul 27, 02:00 AEST
Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important configuration changes will be made during this maintenance-window. This will further improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for less than 45 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv015
- xnsrv016
- xnsrv020
Posted on Jul 19, 16:32 AEST
Past Incidents
Jul 20, 2018
Completed - The maintenance on all the hypervisors has been verified and completed as expected.

If you are experiencing any issues please feel free to contact our support team.
Jul 20, 08:03 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 23:01 AEST
Scheduled - Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important security patches and bug-fixes will be applied during this maintenance-window. This will improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for approximately 60 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv027
- xnsrv028
- xnsrv029
- xnsrv035
- xnsrv037
- xnsrv040
- xnsrv041
- xnsrv043
- xnsrv046
- xnsrv047
Jul 13, 13:53 AEST
Jul 19, 2018
Resolved - This incident has been resolved.
Jul 19, 21:11 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 19, 16:45 AEST
Investigating - Be advised our monitoring has identified issues with our VPS SSD (and Traditional VPS) control panel.

This should not impact your VPS service, just the control panel used to perform tasks like reboot, and shutdown.

We are actively investigating further and will have an update within 30 mins.
Jul 19, 16:07 AEST
Completed - The scheduled maintenance was completed for a subset of the Group 1 hypervisors by 07:00 AEST. Rescheduling will occur for the maintenance that was unable to be completed within this maintenance window. Notifications will be sent directly to the affected customers once a new maintenance-window has been confirmed.
Jul 19, 13:00 AEST
Verifying - During the maintenance of the first hypervisor xnsrv020.oa.apdcsy1.crucial.com.au we encountered some complications which we were able to resolve but it took much longer then expected.
This resulted in a longer down time for customer on that hypervisor.

Due to the time restriction maintenance on only the following hypervisor could be done:
xnsrv020.oa.apdcsy1.crucial.com.au
xnsrv015.oa.apdcsy1.crucial.com.au
xnsrv016.oa.apdcsy1.crucial.com.au
xnsrv052.oa.apdcsy1.crucial.com.au

We will be rescheduling the remaining hypervisor that missed the window on a later date. We will be sending notifications to the affected customers separately.
Jul 19, 07:50 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:02 AEST
Scheduled - Systems Administrators will be performing important routine maintenance and rebooting VPS Hypervisors. Important security patches and bug-fixes will be applied during this maintenance-window. This will improve ongoing stability and performance.

During the maintenance window, each VPS will be cleanly shut down and will remain offline for approximately 60 minutes as the hypervisor will need to be rebooted for the updates to be applied. Access to your VPS and associated services will be interrupted.

Services hosted on the following hypervisors will be affected during this maintenance-window:
- xnsrv011
- xnsrv012
- xnsrv015
- xnsrv016
- xnsrv020
- xnsrv042
- xnsrv048
- xnsrv049
- xnsrv051
- xnsrv052
Jul 13, 13:46 AEST
Jul 18, 2018
Completed - The scheduled maintenance has been completed.
Jul 18, 17:28 AEST
Verifying - The maintenance has been completed and initial verification checks have been successful. We will monitor this throughout the night and update further if required.
Jul 18, 00:56 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 23:00 AEST
Scheduled - Be advised we will be performing important maintenance and updates to the control panel server vps.crucial.com.au (Control panel interface for Traditional VPS and SSD VPS products).

This should not impact your VPS service, just the control panel used to perform tasks such as power on, reboot, and shutdown. This will also impact associated functions normally accessible from control.crucial.com.au.

The maintenance will begin after 11:00 PM AEST and is expected to take up to 4 hours to complete. This maintenance work will bring a number of bug-fixes, security patches and new features to the platform.
Jul 12, 18:42 AEST
Completed - The scheduled maintenance has been completed.
Jul 18, 04:55 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:01 AEST
Scheduled - Network operating system software upgrades will be performed on parts of our core network.

Due to the redundant nature of our network, no customer impact is expected.
Jul 13, 01:58 AEST
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018
Resolved - This incident has been resolved.
Jul 11, 15:30 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 14:54 AEST
Update - We are continuing to work on a fix for this issue.
Jul 11, 14:52 AEST
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 14:52 AEST
Investigating - Be advised our monitoring has indicated that there is currently an issue accessing our primary company website (www.crucial.com.au).

If you are trying to access Crucial Control (our billing, contact and security PIN management system) you can head to https://control.crucial.com.au

We are treating this as a priority and will provide an update within 60 mins.
Jul 11, 14:26 AEST
Completed - The scheduled maintenance has been completed.
Jul 11, 04:10 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 02:31 AEST
Scheduled - Staff will be performing maintenance on control.crucial.com.au.

This will impact your ability to submit tickets online, pay for invoices, place new orders, manage contacts, access security pins and access the advanced controls for your VPS.

If you need urgent assistance you can call us on 1300 884 839.

We expect this maintenance to take up to 3 hours, although it's likely that the maintenance will be completed in a much shorter time frame.
Jul 5, 16:37 AEST
Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.