All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Crucial

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 23:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the following server tonight between 23:00 and 23:30 AEDT:

vmsh58.ha-node.net

As part of this maintenance, the server will be rebooted.
Nov 24, 12:41 AEDT
Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - Our transit providers device is back online and we have re-enabled traffic over those links.
Nov 22, 16:53 AEDT
Monitoring - One of our transit providers has had an unscheduled outage at 12:20 (AEST) which was causing reachability issues from select overseas locations.
We have re-routed traffic to other providers while we monitor the situation.
Nov 22, 14:36 AEDT
Resolved - This incident has been resolved.
Nov 22, 15:56 AEDT
Identified - Please be aware our domain-name registrar is currently experiencing issues with their domain-management platform. This means that domain registrations, transfers and renewals may not be immediately processed. All orders placed will be processed as soon as our registrar is able.

Additionally, name-server and WHOIS updates will not be possible at this time, and will need to be performed after the issues are resolved with the domain-management platform.

We are monitoring the situation and will provide an update to this page if there is a significant change to the situation.
Nov 22, 08:18 AEDT
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 13:47 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 12:49 AEDT
Investigating - Be advised that the VPS Hypervisor xnsrv057.lin.oa.syd1.crucial.com.au has been rebooted for emergency maintenance.

As a result, VPS services which reside on this hypervisor will not be accessible or connectable temporarily.

We are working to resolve this with top priority and will provide an update in 30 minutes, or if there is a significant change in the situation.
Nov 16, 12:33 AEDT
Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 AEDT
Scheduled - Our systems administrators will be performing maintenance on the following server tonight between 23:00 and 23:30 AEDT:

vmrs56.ha-node.net

As part of this maintenance, the server will be rebooted.
Nov 15, 08:53 AEDT
Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.