Crucial Hosting Status

All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network Operational

Blaze Cloud Platform Operational

Virtual Server Platform Operational

Web Hosting Services Operational

Reseller Hosting Services Operational

Crucial Website Operational

Crucial Client Area Operational

Help Centre Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 12, 2026

No incidents reported today.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

Scheduled Maintenance - DNS Manager

Completed - The scheduled maintenance has been completed.
Apr 9, 20:27 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:00 AEST

Scheduled - We will be performing scheduled maintenance on our infrastructure. As part of this maintenance, DNS Manager may be impacted.

During this period, there may be minor DNS interruptions, such as an inability to update DNS zones, which could result in temporary service accessibility issues.

This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure.

We will continue to provide updates here as the maintenance progresses.
Apr 9, 11:58 AEST

Apr 8, 2026

Scheduled Maintenance - DNS Hosting and Resolvers

Completed - The scheduled maintenance has been completed.
Apr 8, 20:48 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 AEST

Scheduled - We will be performing scheduled maintenance on our infrastructure. As part of this maintenance, DNS servers and related services may be impacted.

During this period, there may be small DNS interruptions, which could result in temporary service accessibility issues.

This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure.

We will continue to provide updates here as the maintenance progresses.
Apr 7, 13:07 AEST

Apr 7, 2026

Scheduled Maintenance - Shared Hosting Plesk

Completed - The scheduled maintenance has been completed successfully. Server vmpl01.ha is online and all service on it has been resumed successfully.
Apr 7, 23:32 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 20:00 AEST

Scheduled - We will be performing scheduled maintenance on our Plesk shared hosting servers. As a part of this maintenance below servers will be affected.

vmpl01.ha

During this period, there will be planned service downtime. Websites, email, and other services may be temporarily unavailable while maintenance is in progress.

This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure.

We will continue to post updates here as the maintenance progresses.
Apr 7, 12:53 AEST

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Scheduled Maintenance on Shared & Reseller Linux Hosting Servers

Completed - The scheduled maintenance has been completed.
Apr 1, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 18:00 AEDT

Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability.

List of servers:

vmrs47.ha-node.net rs00019.cr.smartservers.com.au
vmrs44.ha-node.net rs00020.cr.smartservers.com.au
vmrs42.ha-node.net rs00021.cr.smartservers.com.au
vmrs43.ha-node.net rs00022.cr.smartservers.com.au
rs40-eqx3-syd.ha-node.net rs00023.cr.smartservers.com.au
rs39-eqx3-syd.ha-node.net rs00024.cr.smartservers.com.au
rs41-eqx3-syd.ha-node.net rs00025.cr.smartservers.com.au
vmrs49.ha-node.net rs00027.cr.smartservers.com.au
vmsh37.ha-node.net sh00029.cr.smartservers.com.au
vmsh38.ha-node.net sh00030.cr.smartservers.com.au
vmsh39.ha-node.net sh00031.cr.smartservers.com.au
vmsh41.ha-node.net sh00032.cr.smartservers.com.au
vmsh60.ha-node.net sh00019.cr.smartservers.com.au
vmsh03.performance-hosting.com.au ph00003.cr.smartservers.com.au
vmrs65.ha-node.net rs00016.cr.smartservers.com.au

Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server.

The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel.

Maintenance Window: 6 to 8 hours from the scheduled start time.

Expected Impact During the Maintenance Window:

Intermittent website downtime may occur
Temporary maintenance or suspension page may be displayed
cPanel, Webmail, FTP, and SSH access may be temporarily unavailable
Email delivery may experience brief delays
Active sessions or processes may be interrupted

Additional Notes:

No action is required from customers at this time
Services will automatically resume once the maintenance is completed
Our teams will closely monitor the activity to minimize disruption

This maintenance is being carried out to improve long-term uptime, performance, and platform resilience.

We sincerely appreciate your patience and continued support.

Scheduled Start Time: 2026-03-31 18:00:00
Mar 31, 16:05 AEDT

Mar 31, 2026

Scheduled Maintenance on Shared & Reseller Linux Hosting Servers

Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 18:00 AEDT

Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability.

List of servers:

vmrs60.ha-node.net rs00011.cr.smartservers.com.au
vmrs61.ha-node.net rs00012.cr.smartservers.com.au
vmrs62.ha-node.net rs00013.cr.smartservers.com.au
vmrs64.ha-node.net rs00015.cr.smartservers.com.au
vmsh40.ha-node.net sh00020.cr.smartservers.com.au
vmsh36.ha-node.net sh00022.cr.smartservers.com.au
vmsh35.ha-node.net sh00021.cr.smartservers.com.au
vmrs48.ha-node.net rs00026.cr.smartservers.com.au
vmrs45.ha-node.net rs00017.cr.smartservers.com.au
vmrs46.ha-node.net rs00018.cr.smartservers.com.au

Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server.

The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel.

Maintenance Window: 6 to 8 hours from the scheduled start time.

Expected Impact During the Maintenance Window:

Intermittent website downtime may occur
Temporary maintenance or suspension page may be displayed
cPanel, Webmail, FTP, and SSH access may be temporarily unavailable
Email delivery may experience brief delays
Active sessions or processes may be interrupted

Additional Notes:

No action is required from customers at this time
Services will automatically resume once the maintenance is completed
Our teams will closely monitor the activity to minimize disruption

This maintenance is being carried out to improve long-term uptime, performance, and platform resilience.

We sincerely appreciate your patience and continued support.

Scheduled Start Time: 2026-03-30 18:00:00
Mar 30, 16:58 AEDT

Mar 30, 2026

Mar 29, 2026

No incidents reported.