All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network Operational
Blaze Cloud Platform Operational
Virtual Server Platform Operational
Web Hosting Services Operational
Reseller Hosting Services Operational
Crucial Website Operational
Crucial Client Area Operational
Help Centre Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 24, 2026
Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 18:00 AEDT
Scheduled - As part of our ongoing platform upgrade, we will be conducting scheduled maintenance on the specified Shared & Reseller Linux Hosting servers to enhance infrastructure stability, performance, and overall service reliability.

List of servers:

vmres04.web-servers.com.au rs00002.pa.smartservers.com.au
vmres08.web-servers.com.au rs00003.pa.smartservers.com.au
vmres10.web-servers.com.au rs00004.pa.smartservers.com.au
vmres11.web-servers.com.au rs00005.pa.smartservers.com.au
vmres05.web-servers.com.au rs00006.pa.smartservers.com.au
vmres12.web-servers.com.au rs00007.pa.smartservers.com.au
vmres01.web-servers.com.au rs00008.pa.smartservers.com.au
vmres07.web-servers.com.au rs00009.pa.smartservers.com.au
vmres09.web-servers.com.au rs00010.pa.smartservers.com.au
vmres13.web-servers.com.au rs00011.pa.smartservers.com.au
vmres03.web-servers.com.au rs00012.pa.smartservers.com.au
vmres16.web-servers.com.au rs00013.pa.smartservers.com.au
vmres19.web-servers.com.au rs00014.pa.smartservers.com.au
vmres15.web-servers.com.au rs00015.pa.smartservers.com.au
vmres17.web-servers.com.au rs00016.pa.smartservers.com.au
vmres18.web-servers.com.au rs00017.pa.smartservers.com.au
vmcp27.web-servers.com.au sh00025.pa.smartservers.com.au
vmcp26.web-servers.com.au sh00026.pa.smartservers.com.au
vmcp28.web-servers.com.au sh00027.pa.smartservers.com.au
vmcp25.web-servers.com.au sh00028.pa.smartservers.com.au
vmcp30.web-servers.com.au sh00029.pa.smartservers.com.au
vmcp29.web-servers.com.au sh00030.pa.smartservers.com.au
vmcp31.web-servers.com.au sh00031.pa.smartservers.com.au
vmcp32.web-servers.com.au sh00032.pa.smartservers.com.au
vmres21.web-servers.com.au rs00018.pa.smartservers.com.au
vmres22.web-servers.com.au rs00019.pa.smartservers.com.au
vmres23.web-servers.com.au rs00020.pa.smartservers.com.au
vmsh42.ha-node.net sh00001.cr.smartservers.com.au
vmrs63.ha-node.net rs00014.cr.smartservers.com.au
vmsh01.performance-hosting.com.au ph00001.cr.smartservers.com.au


Server names associated with your services will also be changing. If you use the server name to access emails, for example, you should update the relevant applications to point to the new server.

The home directory for your account may change after the migration. It won't impact website functionality however if you are trying to connect using FTP, we kindly request you to verify the updated home directory from your cPanel.

Maintenance Window: 6 to 8 hours from the scheduled start time.

Expected Impact During the Maintenance Window:

Intermittent website downtime may occur
Temporary maintenance or suspension page may be displayed
cPanel, Webmail, FTP, and SSH access may be temporarily unavailable
Email delivery may experience brief delays
Active sessions or processes may be interrupted

Additional Notes:

No action is required from customers at this time
Services will automatically resume once the maintenance is completed
Our teams will closely monitor the activity to minimize disruption

This maintenance is being carried out to improve long-term uptime, performance, and platform resilience.

We sincerely appreciate your patience and continued support.

Scheduled Start Time: 2026-03-23 18:00:00

Mar 23, 17:50 AEDT
Mar 23, 2026
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
Completed - The scheduled maintenance has been completed.
Mar 19, 22:15 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 20:15 AEDT
Scheduled - We will be performing scheduled maintenance on our SpamExperts Mailing Platform.

During this period, there may be planned disruptions to mail services for customers on the shared hosting environment.

This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure.

We will continue to post updates here.

Mar 19, 20:13 AEDT
Completed - The scheduled maintenance has been completed.
Mar 19, 21:56 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:35 AEDT
Scheduled - We will be performing scheduled maintenance on our Plesk shared hosting servers. As a part of this maintenance below servers will be affected.

vmpl01

During this period, there will be planned service downtime. Websites, email, and other services may be temporarily unavailable while maintenance is in progress.

This work is part of our ongoing efforts to improve the reliability, performance, and overall stability of our infrastructure.

We will continue to post updates here as the maintenance progresses.

Mar 19, 12:33 AEDT
Mar 18, 2026
Completed - The scheduled maintenance has been completed.
Mar 18, 21:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 AEDT
Scheduled - We will be performing scheduled maintenance on our internal infrastructure.

During this period, there will be planned service downtime. Some of our websites and phone systems for Digital Pacific, Pathur, Crucial, and Web24 may be temporarily unavailable while maintenance activities are carried out.

This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure.

Mar 18, 16:39 AEDT
Mar 17, 2026
Completed - The scheduled maintenance has been completed.
Mar 17, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 AEDT
Scheduled - We will be performing scheduled maintenance on our internal infrastructure.

During this period, there will be planned service downtime. Some of our websites and ticketing systems for Digital Pacific, Pathur, Crucial, and Web24 may be temporarily unavailable while maintenance activities are carried out.

This work is part of our ongoing efforts to enhance the reliability, performance, and overall stability of our infrastructure.

We will keep posting the update here.

Mar 17, 16:46 AEDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.