All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Operational
Virtual Server Platform   ? Operational
Web Hosting Services   ? Operational
Reseller Hosting Services   ? Operational
Website   ? Operational
Crucial Control   ? Operational
Help Centre   ? Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During this maintenance window, a software update will be performed on a pair of distribution switches in our network. A brief 30-60 second dataflow outage is expected during failover between distribution switches as upgrades are performed.
Posted on May 22, 09:00 AEST
Past Incidents
May 23, 2018
Completed - The scheduled maintenance has been completed.
May 23, 09:38 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 17:00 AEST
Scheduled - Our systems administrators will be performing scheduled maintenance on one of the SAN arrays which power our Shared Hosting and Reseller Hosting platforms.
Customers may experience slower than usual service times during the maintenance period. All servers will stay online for the duration of this maintenance.

The following servers may be impacted during the maintenance,

sh29-eqx3-syd.ha-node.net
sh30-eqx3-syd.ha-node.net
sh31-eqx3-syd.ha-node.net
May 22, 13:25 AEST
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - This incident has been resolved.
May 18, 15:25 AEST
Monitoring - The server is back up and running, we are currently running a MySQL checks on the databases to ensure consistency.
May 18, 14:24 AEST
Investigating - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
May 18, 14:18 AEST
Resolved - This incident has been resolved.
May 18, 14:19 AEST
Monitoring - There was a MySQL Database outage on Reseller hosting server rs24-eqx3-syd.ha-node.net.

The SQL service has been restored and we are currently running a database check to ensure consistency of the databases.
May 18, 13:44 AEST
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018
Resolved - The upstream provider's network has stabilised. We have placed our links back into service.
May 9, 11:12 AEST
Monitoring - Changes have been made to route around the upstream provider experiencing issues.

Network services for customers should now have returned to normal.
May 9, 05:28 AEST
Investigating - An upstream provider is currently experiencing major network disruptions. We are working to manually route around them.
May 9, 05:18 AEST
Completed - The scheduled maintenance has been completed.
May 9, 03:05 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 AEST
Scheduled - Border router upgrades will take place to further increase the capacity and reliability of our network.

Due to the redundant nature of our network, no customer impact is expected.
May 1, 16:56 AEST