Monitoring - The server has been rebooted and is currently running a database check.

We will continue to monitor the server closely.
Sep 19, 13:21 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server rs15-eqx3-syd.ha-node.net is currently down.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Sep 19, 13:10 AEST

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Shared and Reseller Hosting Migration [19/09] Sep 19, 20:00 - Sep 20, 04:00 AEST
During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
rs15-eqx3-syd.ha-node.net
rs16-eqx3-syd.ha-node.net
rs17-eqx3-syd.ha-node.net
rs18-eqx3-syd.ha-node.net
Posted on Sep 12, 11:10 AEST
Shared and Reseller Hosting Migration [22/09] Sep 22, 20:00 - Sep 23, 04:00 AEST
During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
rs19-eqx3-syd.ha-node.net
rs20-eqx3-syd.ha-node.net
rs21-eqx3-syd.ha-node.net
rs22-eqx3-syd.ha-node.net
Posted on Sep 13, 15:48 AEST
Shared and Reseller Hosting Migration [23/09] Sep 23, 20:00 - Sep 24, 04:00 AEST
During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
rs23-eqx3-syd.ha-node.net
rs24-eqx3-syd.ha-node.net
rs25-eqx3-syd.ha-node.net
rs29-eqx3-syd.ha-node.net
Posted on Sep 16, 18:25 AEST
Shared and Reseller Hosting Migration [24/09] Sep 24, 20:00 - Sep 25, 04:00 AEST
During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh23-eqx3-syd.ha-node.net
rs26-eqx3-syd.ha-node.net
rs27-eqx3-syd.ha-node.net
rs28-eqx3-syd.ha-node.net
rs30-eqx3-syd.ha-node.net
Posted on Sep 17, 20:46 AEST
During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh8-eqx3-syd.ha-node.net
sh16-eqx3-syd.ha-node.net
rs31-eqx3-syd.ha-node.net
rs32-eqx3-syd.ha-node.net
rs33-eqx3-syd.ha-node.net
Posted on Sep 19, 13:19 AEST
Shared and Reseller Hosting Migration [26/09] Sep 26, 20:00 - Sep 27, 04:00 AEST
During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh17-eqx3-syd.ha-node.net
sh18-eqx3-syd.ha-node.net
sh27-eqx3-syd.ha-node.net
rs34-eqx3-syd.ha-node.net
rs35-eqx3-syd.ha-node.net
rs36-eqx3-syd.ha-node.net
Posted on Sep 19, 13:23 AEST
Past Incidents
Sep 19, 2019
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
rs13-eqx3-syd.ha-node.net
rs14-eqx3-syd.ha-node.net
Sep 11, 19:21 AEST
Sep 18, 2019
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh14-eqx3-syd.ha-node.net
Sep 13, 15:31 AEST
Sep 17, 2019
Resolved - This incident has been resolved.
Sep 17, 15:54 AEST
Monitoring - The load issues have been resolved and we are continuing to closely monitor the servers.
Sep 17, 14:19 AEST
Investigating - Please be advised that our internal monitoring has indicated that the Shared and Reseller hosting servers are currently experiencing higher than usual load at the moment.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Sep 17, 12:43 AEST
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh21-eqx3-syd.ha-node.net
sh27-eqx3-syd.ha-node.net
Sep 9, 18:33 AEST
Sep 16, 2019
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh20-eqx3-syd.ha-node.net
sh28-eqx3-syd.ha-node.net
Sep 6, 14:18 AEST
Sep 14, 2019

No incidents reported.

Sep 13, 2019
Resolved - This incident has been resolved.
Sep 13, 11:06 AEST
Monitoring - The server has been rebooted and is currently running a database check.

We will continue to monitor it closely.
Sep 13, 08:13 AEST
Update - We are continuing to investigate this issue.
Sep 13, 08:04 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server rs26-eqx3-syd.ha-node.net is currently down.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Sep 13, 08:03 AEST
Completed - The scheduled maintenance has been completed.
Sep 13, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh15-eqx3-syd.ha-node.net
sh26-eqx3-syd.ha-node.net
sh14-eqx3-syd.ha-node.net
Sep 5, 18:41 AEST
Sep 12, 2019
Completed - The scheduled maintenance has been completed.
Sep 12, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh19-eqx3-syd.ha-node.net
sh22-eqx3-syd.ha-node.net
sh9-eqx3-syd.ha-node.net
Sep 4, 18:18 AEST
Sep 11, 2019
Resolved - This incident has been resolved.
Sep 11, 15:06 AEST
Monitoring - The server has been rebooted and is currently running a database check.

We will continue to closely monitor the server,
Sep 11, 09:59 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server rs22-eqx3-syd.ha-node.net is currently down.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Sep 11, 09:48 AEST
Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh10-eqx3-syd.ha-node.net
sh11-eqx3-syd.ha-node.net
sh12-eqx3-syd.ha-node.net
Sep 2, 17:41 AEST
Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh18-eqx3-syd.ha-node.net
sh17-eqx3-syd.ha-node.net
sh16-eqx3-syd.ha-node.net
Aug 30, 18:13 AEST
Sep 7, 2019

No incidents reported.

Sep 6, 2019
Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh28-eqx3-syd.ha-node.net
sh21-eqx3-syd.ha-node.net
sh27-eqx3-syd.ha-node.net
sh8-eqx3-syd.ha-node.net
Aug 29, 18:09 AEST
Sep 5, 2019
Resolved - All services are now operational.
Sep 5, 18:39 AEST
Monitoring - Servers operational and in the process of completing database checks
sh18-eqx3-syd.ha-node.net
sh20-eqx3-syd.ha-node.net
rs36-eqx3-syd.ha-node.net

Servers now operational
sh11-eqx3-syd.ha-node.net
sh12-eqx3-syd.ha-node.net
sh17-eqx3-syd.ha-node.net
sh21-eqx3-syd.ha-node.net
sh27-eqx3-syd.ha-node.net
sh28-eqx3-syd.ha-node.net
rs25-eqx3-syd.ha-node.net
rs31-eqx3-syd.ha-node.net
rs37-eqx3-syd.ha-node.net
Sep 5, 17:23 AEST
Update - Servers currently undergoing filesystem checks
sh12-eqx3-syd.ha-node.net
sh28-eqx3-syd.ha-node.net
rs36-eqx3-syd.ha-node.net

Servers operational and in the process of completing database checks
sh12-eqx3-syd.ha-node.net
sh17-eqx3-syd.ha-node.net
sh18-eqx3-syd.ha-node.net
sh20-eqx3-syd.ha-node.net
sh21-eqx3-syd.ha-node.net

Servers now operational
sh11-eqx3-syd.ha-node.net
sh27-eqx3-syd.ha-node.net
rs25-eqx3-syd.ha-node.net
rs31-eqx3-syd.ha-node.net
rs37-eqx3-syd.ha-node.net
Sep 5, 17:03 AEST
Update - Additional servers have been identified as affected:

Web Hosting:
sh12-eqx3-syd.ha-node.net
sh18-eqx3-syd.ha-node.net
sh20-eqx3-syd.ha-node.net
sh21-eqx3-syd.ha-node.net

Reseller Hosting:
rs25-eqx3-syd.ha-node.net

The affected servers are being rebooted and having filesystem checks run.
Sep 5, 16:39 AEST
Update - We are in the process of running file system and database checks across the affected servers.

The server rs31-eqx3-syd.ha-node.net has just been rebooted.

We will provide further updates when there is a significant change in the situation.
Sep 5, 15:43 AEST
Identified - An issue has been detected with the underlying storage which houses these servers. Technicians are currently working to resolve this.
Sep 5, 15:28 AEST
Update - We have identified that the following hosting services are affected:

Web Hosting:
sh27-eqx3-syd.ha-node.net
sh28-eqx3-syd.ha-node.net

Reseller Hosting:
rs31-eqx3-syd.ha-node.net
rs32-eqx3-syd.ha-node.net
rs36-eqx3-syd.ha-node.net
rs37-eqx3-syd.ha-node.net
Sep 5, 15:04 AEST
Investigating - We are currently investigating a issue on some shared and reseller services. This is impacting connectivity to some services on our infrastructure.

We are treating this issue as priority one and are actively investigating.

We will update you on our progress in 15 minutes.
Sep 5, 14:54 AEST
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 20:00 AEST
Scheduled - During the scheduled migration window, each site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group. There may be multiple migration-groups per server, performed over several days.

Affected Servers:
sh15-eqx3-syd.ha-node.net
sh26-eqx3-syd.ha-node.net
sh14-eqx3-syd.ha-node.net
sh20-eqx3-syd.ha-node.net
Aug 28, 17:48 AEST