All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Operational
Virtual Server Platform   ? Operational
Web Hosting Services   ? Operational
Reseller Hosting Services   ? Operational
Website   ? Operational
Crucial Control   ? Operational
Help Centre   ? Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our corporate network firewall will be upgraded. A 5 minute outage is expected to our customer-facing websites, including billing and account management. Customer services are unaffected by this maintenance.
Posted on Jan 20, 11:51 AEDT
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018
Resolved - All customer services hosted on the Hypervisor have completed the failover process. We will continue to monitor the situation and internally investigate the root cause of the outage.
Jan 15, 16:04 AEDT
Identified - All customer VPS have been moved to a different hypervisors and the VPSs are now up and running.

We are investigating the cause of the issue.
Jan 15, 15:59 AEDT
Investigating - Be advised our internal monitoring has indicated that the Blaze VPS Hypervisor 'xnsrv20.blaze.apdcsy1.crucial.com.au' is down or unavailable. As a result your VPS service that resides on this node may be accessible or connectable until the failover process in completed.

We are actively investigating and further updates will follow in the next 30 minutes.
Jan 15, 15:50 AEDT
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - This incident has been resolved.
Jan 11, 16:25 AEDT
Monitoring - The Cloud Control Panel cloud.crucial.com.au is back online, we are verifying the maintenance work that was done.
Jan 11, 13:41 AEDT
Identified - Be advised that our Blaze Cloud control panel (cloud.crucial.com.au) will be inaccessible for emergency maintenance for next hour.

This should not impact your VPS service, just the control panel used to perform tasks like reboot, and shutdown.

For PAYG customers, this will impact your ability to modify existing services and deploy new services.

We will provide an update as soon as the service is back to normal.
Jan 11, 13:21 AEDT
Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.