All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 20, 2019

No incidents reported today.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Resolved - The database supporting the Blaze Cloud management system crashed and caused the control panel to be unavailable. The database has now been restored to service and the control panel with it.
May 16, 04:27 AEST
Investigating - Be advised our monitoring has indicated that our Blaze Cloud control panel is currently inaccessible or having issues (cloud.crucial.com.au).

This should not impact your VPS service, just the control panel used to perform tasks like reboot, and shutdown.

For PAYG customers, this will impact your ability to modify existing services and deploy new services.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 16, 04:13 AEST
May 15, 2019
Resolved - Services are online, and checks have been completed across hosts. Any remaining issues are being monitored on a case-by-case basis.
This issue is now resolved.
May 15, 18:01 AEST
Monitoring - All Web Hosting and Reseller Hosting Services are now online.
All Blaze Cloud Virtual Servers are online.

Checks are being run to ensure that they have started up correctly.
May 15, 04:29 AEST
Update - All virtual servers have now been powered up, checks are being run to ensure that they have started up correctly.
May 15, 03:28 AEST
Update - Connectivity has been restored. We are now working to reboot affected virtual servers which have become unresponsive.
May 15, 02:48 AEST
Identified - The equipment causing the issue has been identified and we are working to restore connectivity.
May 15, 01:46 AEST
Update - We are continuing to investigate this issue.
May 15, 01:25 AEST
Investigating - - Be advised our internal monitoring has indicated that the Shared Hosting servers and Virtual Private Server services are currently down or unavailable.
May 15, 01:24 AEST
Resolved - The server maintenance is now complete.
May 15, 11:10 AEST
Update - The server maintenance is ongoing and we will provide an update in the next 60 minutes.
May 15, 10:23 AEST
Investigating - Be advised that the Reseller Hosting server rs20-eqx3-syd.ha-node.net has been rebooted to perform server maintenance.

This will impact access to your website, email services, ftp services, WHM and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 15, 09:28 AEST
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019
Resolved - The MySQL check has been completed.
This incident is now resolved.
May 9, 16:19 AEST
Monitoring - This server has been rebooted and services restored.
A MySQL check is running to ensure database consistency.
May 9, 15:43 AEST
Identified - A reseller server rs18-eqx3-syd.ha-node.net has become unresponsive. We are investigating this issue and working to restore services.
May 9, 15:14 AEST
May 8, 2019
Resolved - The affected machines have now been rebooted and have returned to full performance. MySQL integrity checks have been run as a precaution.
May 8, 19:53 AEST
Update - We are currently in the process of rebooting some of the affected servers now that the underlying issue has been identified.
May 8, 19:10 AEST
Identified - We have identified a storage subsystem issue which is causing an outage on a single Shared Hosting server.

The list of affected servers has been revised down to the following:
sh31-eqx3-syd.ha-node.net

We currently have technicians en route to our datacentre to further assist troubleshooting efforts.
May 8, 18:20 AEST
Investigating - Be advised our internal monitoring has indicated that the Shared Hosting servers are currently down or unavailable.

sh31-eqx3-syd

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 8, 17:31 AEST
May 7, 2019

No incidents reported.

May 6, 2019
Resolved - The server has now recovered completely. As a precaution, database integrity checks are being run.
May 6, 19:00 AEST
Monitoring - The degraded performance issue has been resolved and this server has returned to normal.

We will continue to monitor the server and update if further issues occur.
May 6, 16:22 AEST
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs50.ha-node.net is currently experiencing degraded performance.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 6, 16:04 AEST
Resolved - The server has now recovered completely. As a precaution, database integrity checks are being run.
May 6, 18:58 AEST
Monitoring - The degraded performance issues have been resolved and these servers have returned to normal.

We will continue to monitor the server and update if further issues occur.
May 6, 16:24 AEST
Investigating - Be advised our internal monitoring has indicated that the Shared Hosting servers vmsh42.ha-node.net and vmsh43.ha-node.net are currently experiencing degraded performance.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
May 6, 16:03 AEST