All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Operational
Virtual Server Platform   ? Operational
Web Hosting Services   ? Operational
Reseller Hosting Services   ? Operational
Website   ? Operational
Crucial Control   ? Operational
Help Centre   ? Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2018

No incidents reported today.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018
Resolved - We have identified the cause of this outage as a physical failure of one of the blade servers which will be replaced.

This issue is now resolved.
Sep 16, 13:39 AEST
Monitoring - All customer VMs have been migrated and have been successfully booted on other hypervisors.

We will continue to monitor the service.
Sep 16, 12:53 AEST
Identified - We are currently moving the affected customer VMs from the affected hypervisor to bring all the VMs online.
Sep 16, 12:46 AEST
Investigating - Be advised our internal monitoring has indicated that a Blaze VPS Hypervisor xnsrv10.blaze.apdcsy1.crucial.com.au is down or unavailable. As a result your VPS service that resides on this node may not be accessible or connectable.

We are actively investigating and further updates will follow in the next 60 minutes.
Sep 16, 12:41 AEST
Resolved - This incident has been resolved.
Sep 16, 13:36 AEST
Monitoring - We identified the issue with the underlying hypervisor which caused the server to go offline. The server has been migrated to another hypervisor and has successfully booted up and is currently operational.

We are running some data integrity checks and are continuing to monitor the service.
Sep 16, 12:56 AEST
Investigating - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Sep 16, 12:41 AEST
Sep 15, 2018

No incidents reported.

Sep 14, 2018
Resolved - The servers have not reported any issues and are working as expected. We are continuing to work with the software vendor to get to the root cause of the issue and find an appropriate solution.

If you have any questions or concerns feel free to contact our support team.
Sep 14, 08:59 AEST
Monitoring - All servers are now back operational. We are keeping a close eye on the servers and performing further checks to ensure there are no residual issues.
Sep 13, 14:10 AEST
Update - We are currently running database integrity checks across all Shared hosting and Reseller hosting servers.

The servers sh15-eqx3-syd.ha-node.net and sh18-eqx3-syd.ha-node.net are still inaccessible and are currently being worked on.

We will provide further updates as we progress.
Sep 13, 13:45 AEST
Identified - We have identified that the issue that caused the reboots is relating to kernelcare automated kernel patching. We have contacted the software vendor and are working with them to further investigate the issue.

A small number of servers are still running extended or manual filesystem checks and are taking a longer time to recover.

We will provide updates as we progress.
Sep 13, 12:54 AEST
Investigating - We are investigating an issue that is manifesting in a number of servers performing unexpected reboots. At this stage it appears that each individual server is only rebooting once.

A small number of servers are running extended or manual filesystem checks and are taking a longer time to recover.

We are investigating the cause of this.
Sep 13, 12:20 AEST
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.