All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Crucial

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our systems administrators will be performing maintenance on some of the Reseller Hosting Servers on the night of Monday 25th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmrs45.ha-node.net
vmrs46.ha-node.net
vmrs47.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 13:40 AEDT
Our systems administrators will be performing maintenance on some of the Shared/Reseller Hosting Servers on the night of Tuesday 26th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmrs49.ha-node.net
vmsh41.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 13:47 AEDT
Shared Hosting Migration - vmsh53.ha-node.net Jan 27, 20:00 - Jan 28, 04:00 AEDT
During the scheduled migration window, each affected site will be moved across one at a time, and a temporary moving page will be displayed for the short duration while the transfer takes place between the platforms.

Email notifications were sent to customers advising of the specific accounts being migrated in this group.
Posted on Jan 20, 11:51 AEDT
Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv005.lin.oa.glsw.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv005.lin.oa.glsw.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Posted on Jan 21, 09:08 AEDT
Systems Administrators will be performing upgrades to the VPS Hypervisor kvsrv005.lin.oa.glsw.crucial.com.au to improve the security, stability and performance of the infrastructure.

During the maintenance window, all VPS on kvsrv005.lin.oa.glsw.crucial.com.au will be cleanly shut down and migrated to a new Hypervisor.

Each VPS will remain offline for up to 75 minutes while migration is performed. During the VPS migration, all services related to the VPS will be inaccessible.
Posted on Jan 21, 09:14 AEDT
Our systems administrators will be performing maintenance on some of the Shared/Reseller Hosting Servers on the night of Thursday 28th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

rs41-eqx3-syd.ha-node.net
sh33-eqx3-syd.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 14:07 AEDT
Our systems administrators will be performing maintenance on some of the Shared/Reseller Hosting Servers on the night of Friday 29th January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmsh38.ha-node.net
vmsh39.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Posted on Jan 22, 14:16 AEDT
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 01:42 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:30 AEDT
Scheduled - Our systems administrators will be performing maintenance on some of the Shared Hosting Servers on the night of Friday 22nd January between 22:30 and 00:30 (AEDT). As part of this maintenance, the following servers will be updated to MariaDB 10.2:

vmrs48.ha-node.net
vmsh40.ha-node.net

We expect less than 60 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Jan 22, 12:48 AEDT
Jan 22, 2021
Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Completed - The scheduled maintenance has been completed.
Jan 19, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 23:00 AEDT
Scheduled - Our systems administrators will be performing scheduled maintenance on the Shared Hosting Server vmsh52.ha-node.net.

As part of this maintenance, the Shared Hosting Server vmsh52.ha-node.net will be rebooted.

We expect less than 30 minutes of downtime during the maintenance window.

We will provide updates on our progress here during the maintenance as needed.
Jan 19, 11:50 AEDT
Jan 18, 2021

No incidents reported.

Jan 17, 2021
Resolved - This incident has been resolved.
Jan 17, 01:38 AEDT
Identified - Our administrators have located a hardware issue, and are in the process of resolving it.
Jan 16, 22:23 AEDT
Investigating - We are currently investigating this issue.
Jan 16, 21:18 AEDT
Jan 16, 2021
Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - This incident has been resolved.
Jan 11, 17:38 AEDT
Monitoring - vmrs42.ha-node.net has been rebooted and is currently running a mysqlcheck.

We will investigate the cause of the issue and continue to monitor this server in the usual manner.
Jan 11, 17:13 AEDT
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs42.ha-node.net is experiencing high load.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Jan 11, 17:02 AEDT
Jan 10, 2021

No incidents reported.