All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.


COVID-19 Update


Staff work arrangements have been adjusted as part of our Business Continuity Planning for COVID-19. This means all Australian support staff are working remotely and will not be impacted by any further changes or mandates. Our company is exercising measures to ensure there are minimal support and service disruptions.


We continue to provide the same level of customer service and support that you've come to expect from us. However if you have questions or would like to provide feedback, please get in touch with our Support Centre.



Thank you for choosing Crucial

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Blaze Cloud Maintenance - 6th April Apr 6, 23:00 - Apr 7, 05:00 AEDT
The Blaze Cloud VPS platform is undergoing a technology refresh where compute-resources and the underlying storage are receiving an upgrade.

Communications have been sent to affected customers advising which night they will expect an interruption to their VPS service.
During this maintenance window your VPS will be gracefully rebooted and will be unavailable for approximately 5 minutes.
Posted on Mar 30, 16:20 AEDT
Blaze Cloud Maintenance - 7th April Apr 7, 22:00 - Apr 8, 03:00 AEDT
The Blaze Cloud VPS platform is undergoing a technology refresh where compute-resources and the underlying storage are receiving an upgrade.

Communications have been sent to affected customers advising which night they will expect an interruption to their VPS service.
During this maintenance window your VPS will be gracefully rebooted and will be unavailable for approximately 5 minutes.
Posted on Mar 31, 15:43 AEDT
Blaze Cloud Maintenance - 8th April Apr 8, 23:00 - Apr 9, 05:00 AEDT
The Blaze Cloud VPS platform is undergoing a technology refresh where compute-resources and the underlying storage are receiving an upgrade.

Communications have been sent to affected customers advising which night they will expect an interruption to their VPS service.
During this maintenance window your VPS will be gracefully rebooted and will be unavailable for approximately 5 minutes.
Posted on Mar 31, 15:44 AEDT
Past Incidents
Apr 1, 2020
Top of Rack Switch Software Updates (APDCSY1 POP)
Completed - The scheduled maintenance has been completed.
Apr 1, 02:39 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 15 minutes of interruption to traffic flow during this time.
Mar 25, 17:07 AEDT
Mar 31, 2020
Service Interruption - Reseller Hosting Server - vmrs53.ha-node.net
Resolved - This incident has been resolved.
Mar 31, 15:30 AEDT
Monitoring - vmrs53.ha-node.net has been rebooted and is currently running a mysqlcheck.

We will investigate the cause of the issue and continue to monitor this server in the usual manner.
Mar 31, 12:21 AEDT
Investigating - Be advised our internal monitoring has indicated that the Reseller Hosting server vmrs53.ha-node.net is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Mar 31, 12:17 AEDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Maintenance - Shared Hosting
Completed - The scheduled maintenance window has been postponed until further notice.
Mar 25, 17:07 AEDT
Scheduled - Our systems administrators will be performing maintenance on the following Shared Hosting Servers. During the scheduled migration window, there will be physical relocation of equipment between data centres. The downtime during this move is expected to last several hours.

sh31-eqx3-syd.ha-node.net
vmsh38.ha-node.net


We will provide updates on our progress here during the maintenance as needed.
Mar 23, 16:52 AEDT
Top of Rack Switch Software Updates (APDCSY1 POP)
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 15 minutes of interruption to traffic flow during this time.
Mar 19, 22:42 AEDT
Maintenance impacting phone technical support
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 01:00 AEDT
Scheduled - Due to maintenance, our call centre will be unavailable for up to 15 minutes between the hours of 1 am and 3 am AEDT.
Mar 24, 09:53 AEDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020
Top of Rack Switch Software Updates (APDCSY1 POP)
Completed - The scheduled maintenance has been completed.
Mar 18, 05:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:00 AEDT
Scheduled - To ensure the ongoing stability and security of our network, routine software updates will be applied to a number of top of rack switches in our APDCSY1 POP.

While every effort will be taken to minimise impact to customer traffic, we estimate there could be up to 15 minutes of interruption to traffic flow during this time.
Mar 12, 05:43 AEDT
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