Crucial Hosting Status

All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network Operational

Blaze Cloud Platform Operational

Virtual Server Platform Operational

Web Hosting Services Operational

Reseller Hosting Services Operational

Website Operational

Crucial Control Operational

Help Centre Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 23, 2018

No incidents reported today.

Oct 22, 2018

Server Unresponsive - rs13-eqx3-syd.ha-node.net

Resolved - The MySQL check has been completed and services are running again as normal.
Oct 22, 15:00 AEDT

Monitoring - rs13 is now online again, and we are are running MySQL checks to ensure database consistency.
Oct 22, 11:56 AEDT

Investigating - We are currently investigating the reseller server rs13-eqx3-syd.ha-node.net which has become unresponsive.
Oct 22, 11:47 AEDT

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

Service Interruption - Shared Server - vmsh41.ha-node.net

Resolved - This incident has been resolved.
Oct 19, 14:46 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 14:22 AEDT

Identified - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.
Oct 19, 14:11 AEDT

Shared Hosting Server Down - sh31-eqsy3-syd

Resolved - This incident has been resolved.
Oct 19, 10:09 AEDT

Monitoring - Our engineers have implemented a fix for the issue and we are monitoring the results.
Oct 19, 09:37 AEDT

Identified - Be advised that this server became unresponsive and was rebooted. It is also suffering reduced performance due to an ongoing issue, which is being worked on by the SysAdmin team.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow as information comes to hand.
Oct 19, 07:21 AEDT

Oct 18, 2018

Slow performance sh31-eqx3-syd.ha-node.net

Resolved - We have implemented some mitigations to some attack traffic which was targeted to this server, and will continue to monitor this situation.
Oct 18, 18:03 AEDT

Investigating - We are currently investigating slow performance on one of our shared hosting servers sh31-eqx3-syd.ha-node.net
Oct 18, 10:19 AEDT

Oct 17, 2018

Firewall Software Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 AEDT

Scheduled - During this maintenance period, we will be performing necessary security-related software updates on various customer-facing firewall devices throughout our network. Our website and shared/reseller hosting platforms will each experience 1-2 short service interruptions during this period. We apologise for any inconvenience encountered.
Oct 12, 06:52 AEDT

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

[Hazard Notice] Core Network Software Upgrades

Completed - The scheduled maintenance has been completed.
Oct 10, 05:01 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:01 AEDT

Scheduled - During the above window, we will be performing software upgrades on core switching devices located at our Equinix SY3 and APDC SY1 points of presence. As there is full redundancy in place for the affected network paths, there is no disruption expected to customer traffic. This is a hazard notification only.
Oct 3, 05:54 AEST

Oct 9, 2018

No incidents reported.