All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network   ? Operational
Blaze Cloud Platform   Operational
Virtual Server Platform   ? Operational
Web Hosting Services   ? Operational
Reseller Hosting Services   ? Operational
Website   ? Operational
Crucial Control   ? Operational
Help Centre   ? Operational
Phone Support   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2018

No incidents reported today.

Aug 21, 2018

No incidents reported.

Aug 20, 2018
Reseller Hosting Server Down - rs29-eqx3-syd.ha-node.net
Resolved - The MySQL checks have completed successfully.
We have identified an issue where high load had caused unresponsiveness of this service, so additional resources have been allocated to avoid the issue reoccurring in future.
Aug 20, 17:11 AEST
Monitoring - The service has been brought back online and is currently undergoing a MySQL check to ensure database consistency.
Aug 20, 17:00 AEST
Identified - Be advised our internal monitoring has indicated that the mentioned Reseller Hosting server is currently down or unavailable.

This may be impacting access to your client's websites, email services, ftp services and the cPanel control panel.

Additionally this may be impacting access to the WHM Control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Aug 20, 16:42 AEST
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Support Ticketing Upgrades
Resolved - System has been updated. Speeds for users are greatly improved.
Aug 15, 07:55 AEST
Identified - Upgrades are taking longer than expected. Tickets are offline for users until the process successfully completes.
Aug 15, 07:04 AEST
Support Ticketing Upgrades
Completed - The scheduled maintenance has been completed.
Aug 15, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 05:00 AEST
Scheduled - We will be pausing the ability to receive or send tickets while we upgrade our systems. This is to provide a better user experience and help our staff answer your queries more efficiently.
Aug 14, 18:03 AEST
Aug 14, 2018
Reseller Hosting Server rs24-eqx3-syd.ha-node.net - Intermittent High Load
Resolved - The MySQL check has completed and this incident is now resolved.
Aug 14, 17:03 AEST
Monitoring - This server is responding as normal now and is undergoing MySQL checks to ensure database integrity.
Aug 14, 15:45 AEST
Investigating - We are observing intermittent high-load levels on the reseller server rs24-eqx3-syd.ha-node.net.

This may be impacting on the performance of accessing your client's websites, email services, ftp services, WHM and the cPanel control panel.

We are actively investigating this and further updates will follow in the next 60 minutes.
Aug 14, 15:18 AEST
Aug 13, 2018
Shared Hosting Server Down - sh12-eqx3-syd.ha-node.net
Resolved - This incident has been resolved.
Aug 13, 21:44 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 15:51 AEST
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 15:50 AEST
Investigating - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Aug 13, 15:46 AEST
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Shared Hosting Server Down - sh22-eqx3-syd.ha-node.net
Resolved - This incident has been resolved.
Aug 10, 15:53 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 15:27 AEST
Investigating - Be advised our internal monitoring has indicated that the mentioned Shared Hosting server is currently down or unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are actively investigating and further updates will follow in the next 60 minutes.
Aug 10, 15:23 AEST
Aug 9, 2018

No incidents reported.

Aug 8, 2018
Emergency Distribution Switch Maintenance
Completed - The scheduled maintenance has been completed. Longer than expected downtime was experienced due to an unexpected corner case in our vendor's hardware high availability mechanism. We are currently reviewing this to make improvements to future similar maintenance activities.

Total downtime for customer services was approximately 11 minutes.
Aug 8, 03:41 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 03:00 AEST
Scheduled - A recently-discovered software issue in our distribution switch platform requires us to perform an emergency rollback to a previous known-good version to maintain network stability.

Unfortunately, due to the nature of the rollback, this will be a service-impacting maintenance. We expect the total period during which traffic to customer services will be impacted to be around 2-3 minutes within the stated one hour outage window.

We apologise for the inconvenience this will impose on our users. However, we believe it is better to take proactive action at this point to prevent further unexpected issues from appearing.
Aug 2, 10:28 AEST
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