All Systems Operational

About This Site

Welcome to the Crucial status page. This page keeps you up to date with any scheduled or unscheduled maintenance on our network.

Core Network ? Operational
Blaze Cloud Platform Operational
Virtual Server Platform ? Operational
Web Hosting Services ? Operational
Reseller Hosting Services ? Operational
Crucial Website ? Operational
Crucial Client Area ? Operational
Help Centre ? Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 21, 2020

No incidents reported today.

Feb 20, 2020

No incidents reported.

Feb 19, 2020
Resolved - This incident has been resolved.
Feb 19, 14:02 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 11:48 AEDT
Investigating - We are currently investigating an issue with our online ticketing system.

This is preventing tickets being submitted through our client area and access to knowledge base articles.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Feb 19, 10:55 AEDT
Feb 18, 2020
Resolved - We have identified the issues were with the public DNS record and we have resolved the issue.

The DNS records are propagating to the correct IP addresses and these backup servers will now be available once again.
Feb 18, 12:02 AEDT
Investigating - There is a service interruption affecting two of our backup servers 'nxsrv73.cp.voc.digitalpacific.com.au' and 'nxsrv74.cp.voc.digitalpacific.com.au'. We are working to identify the issue as a matter of urgency.

Further updates will be provided as more progress is made.
Feb 18, 11:36 AEDT
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 14:28 AEDT
Monitoring - This server is back online and we are running MySQL checks to ensure database consistency.
Feb 14, 14:03 AEDT
Identified - Be advised our internal monitoring has indicated that the Shared Hosting server vmsh43.ha-node.net was temporarily unavailable.

This may be impacting access to your website, email services, ftp services and access to the cPanel control panel.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Feb 14, 14:02 AEDT
Feb 13, 2020

No incidents reported.

Feb 12, 2020
Completed - The scheduled maintenance has been completed.
Feb 12, 14:01 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 AEDT
Scheduled - We will be conducting maintenance the following backup servers on the Morning of Wednesday 12th February between 09:00 and 14:00 (AEST).

idera06.au.crucialx.net
idera01.au.crucialx.net
idera08.au.crucialx.net
idera07.au.crucialx.net
idera011.au.crucialx.net
idera012.au.crucialx.net
nxsrv34.vps.voc.crucial.com.au
nxsrv35.vps.voc.crucial.com.au
nxsrv36.vps.voc.crucial.com.au
idera10.au.crucialx.net
nxsrv41.vps.voc.crucial.com.au
nxsrv37.vps.voc.crucial.com.au
nxsrv38.vps.voc.crucial.com.au
nxsrv39.vps.voc.crucial.com.au
nxsrv40.vps.voc.crucial.com.au
nxsrv43.int.voc.crucial.com.au

During this time it will not be possible to access these backup servers.
Feb 11, 19:54 AEDT
Feb 11, 2020

No incidents reported.

Feb 10, 2020
Resolved - The hypervisor has now fully recovered.
Feb 10, 17:09 AEDT
Update - The affected customer services are being brought online and we are continuing to closely monitor the situation. We will provide another update in 60 minutes or when there is a significant change in the situation.
Feb 10, 14:30 AEDT
Update - We are testing the replaced hardware before booting the hypervisor, and bringing customer services online. We will provide another update in 60 minutes or when there is a significant change in the situation.
Feb 10, 13:35 AEDT
Update - We have identified an additional hardware issue with the hypervisor. It has been brought offline again to resolve this issue before being brought back into production.
Feb 10, 12:33 AEDT
Update - The hypervisor is now online following the hardware change. We will be bringing services online shortly.
Feb 10, 12:05 AEDT
Update - The hypervisor is being brought online and the functionality of the replacement hardware is being confirmed.
Feb 10, 11:57 AEDT
Identified - We have identified an issue with a hardware component of the server. We are in the process of replacing this component. We expect services to begin coming online again in approximately 1 hour.
Feb 10, 11:06 AEDT
Investigating - Be advised our internal monitoring has indicated that the VPS Hypervisor xnsrv46 is currently down or unavailable.

As a result VPS services which reside on this hypervisor may not be accessible or connectable.

We are working to resolve this with top priority and will provide an update in 60 minutes, or if there is a significant change in the situation.
Feb 10, 10:40 AEDT
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.