The scheduled maintenance has been completed. Longer than expected downtime was experienced due to an unexpected corner case in our vendor's hardware high availability mechanism. We are currently reviewing this to make improvements to future similar maintenance activities.
Total downtime for customer services was approximately 11 minutes.
Posted 10 months ago. Aug 08, 2018 - 03:41 AEST
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 10 months ago. Aug 08, 2018 - 03:00 AEST
A recently-discovered software issue in our distribution switch platform requires us to perform an emergency rollback to a previous known-good version to maintain network stability.
Unfortunately, due to the nature of the rollback, this will be a service-impacting maintenance. We expect the total period during which traffic to customer services will be impacted to be around 2-3 minutes within the stated one hour outage window.
We apologise for the inconvenience this will impose on our users. However, we believe it is better to take proactive action at this point to prevent further unexpected issues from appearing.
Posted 10 months ago. Aug 02, 2018 - 10:28 AEST
This scheduled maintenance affected: Core Network, Blaze Cloud Platform, Virtual Server Platform, Web Hosting Services, Reseller Hosting Services, and Crucial Client Area.